Zellio Support

Zellio Support is the mobile companion app for e-commerce customer support teams. Manage your unified inbox, resolve tickets, and moderate social comments — all from your phone.

Built for support agents, team leads, and business owners who need to stay responsive on the go.

KEY FEATURES

📬 Unified Inbox
View and respond to customer conversations across all your connected channels — WhatsApp, Instagram, Messenger, Email, and Telegram — in one place. No more switching between apps.

🎫 Ticket Management
Track, assign, prioritize, and resolve support tickets from anywhere. Filter by status, priority, or assignee to stay on top of your workload.

🛡️ Social Moderation
Monitor and moderate social media comments from Facebook, Instagram, and more. AI-powered classification helps you quickly identify and act on negative, spam, or urgent comments.

🔔 Real-Time Notifications
Get instant push notifications for new messages, ticket assignments, SLA alerts, and team updates. Never miss a critical customer issue.

🔒 Secure Access
Log in securely with biometric authentication (fingerprint or face recognition). Your data is protected with enterprise-grade encryption.

🌙 Dark Mode
Full support for both light and dark themes, adapting to your device settings for comfortable use day and night.

WHO IS THIS FOR?

• E-commerce support agents handling customer inquiries
• Team leads managing ticket queues and agent assignments
• Business owners monitoring customer satisfaction on the go
• Social media managers moderating comments across platforms

SUPPORTED CHANNELS

• WhatsApp Business
• Instagram Direct Messages
• Facebook Messenger
• Email
• Telegram

REQUIREMENTS

Zellio Support requires a Zellio workspace account. Sign up at https://zellio.ai to get started.

Privacy Policy: https://zellio.ai/privacy