Sela

Sela is the first Arabic-language platform for managing operations and technical support for service companies. The platform allows you to unify and coordinate customer conversations across WhatsApp, Messenger, Instagram, web channels, and voice calls into a single, smart inbox.

Using the Sela mobile app, support agents and operators can manage customer relationships, track open tickets, and respond to incoming conversations from any communication channel instantly, all on the go.

Key Features:

• Unified Inbox: Manage all customer conversations and inquiries from various platforms (WhatsApp, Messenger, Instagram, web, and voice channels) in one place with ease.

• Smart Assistant: Track automated and immediate customer responses based on a knowledge base tailored to your company.

• Structured Conversation Delivery: Seamlessly and systematically transfer conversations from the smart assistant to human support agents.

• Instant Notifications: Get real-time alerts for new messages, new tasks, or urgent escalations. • Team Management: Switch between workspaces and monitor agent performance and assigned tasks anytime, anywhere.

Note: The Sela mobile app is an extension and companion to the main web application. It is designed for support agents and operators to manage live chats on the go. Account setup, billing management, communication channel customization, and AI must be fully managed through the main Sela web dashboard at usesela.com.