ZapYou

ZapYou is the app for customer service representatives and supervisors of companies that use ZapYou. With it, you can continue managing your company's WhatsApp customer service interactions from your mobile phone, in real time and together with your team.

To join, you need an active account with a company that uses ZapYou.

REAL-TIME CUSTOMER SERVICE
• Your conversations and the channel queue, updated instantly.

• Take over conversations from the queue, transfer them to a colleague or department, and end the interaction.

• Supervisors monitor all channel conversations, with counters on each tab.

• Counter of unread conversations.

RESPOND QUICKLY AND QUICKLY
• Your company's quick replies, just a tap away.

• WhatsApp formatting in messages.

• Quote a message when replying, react with emojis, and copy text.

PHOTOS, VIDEOS, DOCUMENTS, AND AUDIO
• Send photos, videos, and documents, and record voice notes.

• Listen to customer audio messages, with transcripts when your company uses the feature.

• View the first page of PDFs and the first frame of videos directly in the conversation.

FIND ANY CONVERSATION
• Search by name, phone number, or protocol, or by message text.

• Filter by unread messages and tags.

CONNECTIONS AND CAMPAIGNS
• View the company's WhatsApp numbers, which ones are connected, and message counters.

• Track campaigns with real-time status and progress, and send, pause, resume, or schedule the start of sending.

• Each tab is only visible to those with permission in the company.

PRIVACY
ZapYou does not store conversations or customer data on your phone. Conversations are only stored in the app's memory, and an opened or sent file is deleted as soon as it is no longer used. Your session is stored securely on your device.

Not using ZapYou yet? Learn more at zapyou.com.