ZapCX

ZapCX turns your company's WhatsApp into a professional support desk — in your pocket.

Connect your numbers, work as a whole team, automate the first contact and follow every conversation from start to finish.

KEY FEATURES

✦ Shared team inbox
Every conversation from all your WhatsApp numbers in one place, in real time, with filters by tag, pipeline stage, assignee and ticket status.

✦ Support tickets
Each conversation becomes a ticket with an owner and a status: see who is with the bot, with the AI, waiting in the queue or with a human agent. Take over and close tickets with one tap — with an automatic satisfaction survey (NPS) at the end.

✦ Smart notifications
Get alerts for new messages and when a customer asks for a human agent — even with the app closed.

✦ Automations and AI
Welcome flows, option menus and handoff to an agent or AI assistant, configured on the web platform and running 24/7.

✦ Campaigns
Create and track message campaigns (official WhatsApp Business templates or direct messages), with sending windows and real-time progress.

✦ Contacts and CRM
Tags, sales pipeline, assignees, internal notes and custom fields — the full history of every customer.

✦ Easy connection
Connect a WhatsApp number straight from your phone using a pairing code (no QR scanning needed) or by QR code.

✦ Support metrics
First response time, resolution time, performance by agent/bot/AI and NPS — right in the app.

ACCOUNT REQUIRED
ZapCX is an app for teams: a ZapCX platform account is required. Go to app.zapcx.com to create yours.

ZapCX is not affiliated with WhatsApp or Meta Platforms, Inc. WhatsApp is a trademark of Meta Platforms, Inc.