Reviews of Direct Express® Mobile

By: Fifth Third Bank App

List of user reviews and ratings for Direct Express® Mobile

Total ratings

4.64 (Rating count: 190,657)

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Review summary

User reviews are largely positive about ease of use and spending tracking, with notable drawbacks including sign-up glitches and crashes, limited in-app dispute functionality, and occasional customer-service access issues. Overall, the app is seen as secure and helpful, but onboarding reliability and maintenance could improve.

Pros

Easy to use with a simple interface
Helps track spending and shows exactly where money goes
Card locking feature adds security
Clear visibility of charges, including unrecognized transactions
Overall reliable and safe experience

Cons

Sign-up issues, especially calendar/expiration date not accepted
App crashes or freezes when entering data and occasional login problems
Cannot dispute transactions inside the app; need to contact support
Customer service can be hard to reach or may have long wait times
Occasional password/login access problems

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User Reviews

Recent rating average: 4.10

All time rating average: 4.64

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32% (254)

Date	Author	Comment
2026-07-28	RI*****	The call is secure, the app is great.Ellen open and I like your calling anytime
The call is secure, the app is great.Ellen open and I like your calling anytime
2026-07-27	Wi*****	not a good card. I switched to Chime
not a good card. I switched to Chime
2026-07-27	Te*****	no problems 😊
no problems 😊
2026-07-27	R *****	good account with SS
good account with SS
2026-07-27	La*****	always helped me no matter when I called thanks you guys!
always helped me no matter when I called thanks you guys!
2026-07-26	Lo*****	The only thing that I do not like is their service. 30 minutes to talk to a person.
The only thing that I do not like is their service. 30 minutes to talk to a person.
2026-07-26	Al*****	great timing and real fast.
great timing and real fast.
2026-07-26	Tr*****	no direct deposit info on the app
no direct deposit info on the app
2026-07-26	St*****	I've had great experience using Direct Express over the past 7+ years. I found the app easy to use and never encountered any problems. Thank you!
I've had great experience using Direct Express over the past 7+ years. I found the app easy to use and never encountered any problems. Thank you!
2026-07-25	Au*****	Good app
Good app