Reviews of SAWS My Account

By: San Antonio Water System App

List of user reviews and ratings for SAWS My Account

Total ratings

3.39 (Rating count: 105)

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Review summary

Users often struggle with logging into the app and resetting passwords. Many find the app inefficient, requiring numerous steps to pay bills, which makes the process frustrating. There are billing inconsistencies and issues with auto payment setup. Some users experience slow loading times. However, some users report the app works smoothly and contains all necessary account information, with helpful customer service support available.

Pros

App works fine, smooth and fast for some users
Includes all account and bank information in one place
Customer service can assist with account issues

Cons

Difficulty logging into the app, including sign-in and password reset issues
App is inefficient and frustrating, taking too many steps to complete tasks
Auto payment setup issues and billing discrepancies between app and email
Slow loading times and repetitive navigation that does not simplify bill payment

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User Reviews

Recent rating average: 1.50

All time rating average: 3.39

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67% (12)

Date	Author	Comment
2025-01-12	Gr*****	I am trying to get in the app but i can't it's kinda hard
I am trying to get in the app but i can't it's kinda hard
2024-11-20	Gi*****	Won't let me sign in with temp to change forgotten pw
Won't let me sign in with temp to change forgotten pw
2024-11-18	RG*****	Very nice!
Very nice!
2024-11-16	Sh*****	I finally had to call a representative (twice) to change the bank I was using for auto payment. Second woman was amazing and walked me through it. (4 days ago) Today I get a bill that says I owe $120 for next bill and said auto pay is not available!!! What is going on??
I finally had to call a representative (twice) to change the bank I was using for auto payment. Second woman was amazing and walked me through it. (4 days ago) Today I get a bill that says I owe $120 for next bill and said auto pay is not available!!! What is going on??
2024-10-31	Le*****	Worthless
Worthless
2024-10-01	Er*****	This app is incredibly inefficient. Takes you in constant circles. Couldn't recommend a more frustrating app.
This app is incredibly inefficient. Takes you in constant circles. Couldn't recommend a more frustrating app.
2024-09-14	jo*****	I thought this app would minimize the amount of steps I would have to take just to pay my bill. I was wrong. Your better off going through the website.
I thought this app would minimize the amount of steps I would have to take just to pay my bill. I was wrong. Your better off going through the website.
2024-09-08	MT*****	Log in on the website is all always inoperable, very frustrating, and difficult to pay . I always receive late payment notices and late fees
Log in on the website is all always inoperable, very frustrating, and difficult to pay . I always receive late payment notices and late fees
2024-07-22	El*****	hard to get in
hard to get in
2024-07-19	Ga*****	Useless app. After viewing your bill you still need account number, another sign in, answer security question just to pay your bill. Waste of resources that resulted in my water bill being higher
Useless app. After viewing your bill you still need account number, another sign in, answer security question just to pay your bill. Waste of resources that resulted in my water bill being higher