Reviews of RedPocket

By: Red Pocket Inc.

List of user reviews and ratings for RedPocket

Total ratings

4.10 (Rating count: 1,050)

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Review summary

Users find Red Pocket Mobile economically attractive with good coverage and flexible plans. However, they report widespread dissatisfaction with the app's unreliability and lack of functionality, poor customer service, billing issues, and problems with delivery and activation. While some users appreciate the savings and network options, many express frustration with inadequate support and technical flaws within both the app and service.

Pros

Affordable pricing and economical plans compared to major carriers.
Ability to switch carriers easily within the app settings.
Good network coverage as it uses major carriers' signals.
Flexible plans including annual and monthly options.
Mobile website works better for some functionalities than the app.

Cons

Terrible customer service with slow response, unhelpful support, and communication issues.
App is buggy, slow, and has incomplete or nonfunctional features such as payment processing and usage display.
Frequent billing issues including incorrect charges, price increases, and problems adding payment information.
Delivery and activation problems including delayed SIM shipments and difficulty activating service or porting numbers.
Data usage and plan management issues, including unclear data limits and unexpected data depletion.

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User Reviews

Recent rating average: 2.40

All time rating average: 4.10

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7% (18)

Date	Author	Comment
2025-01-27	Ga*****	Absolute worst MVNO customer service. Test it before signing up. Cell signal is as good as any AT&T provider will be. But this company has the worst website when it works, worst billing, worst chat, worst email and waiting for replies and going in circles with the reps. Notice a lot anonymous posts all with 5 star reviews?
Absolute worst MVNO customer service. Test it before signing up. Cell signal is as good as any AT&T provider will be. But this company has the worst website when it works, worst billing, worst chat, worst email and waiting for replies and going in circles with the reps. Notice a lot anonymous posts all with 5 star reviews?
2025-01-17	Ge*****	had to download the app bc the website wouldn't process my card to add data due to "technical difficulties." customer service loves to waste your time and they won't even take your money. find a better company
had to download the app bc the website wouldn't process my card to add data due to "technical difficulties." customer service loves to waste your time and they won't even take your money. find a better company