Canal Cidadania

Canal Cidadania is a comprehensive ombudsman mobile application developed by City Connect, designed to enhance citizen engagement and public administration efficiency in Volta Redonda, RJ. The app consolidates multiple service channels—phone, email, and in-person—into one platform for streamlined reporting and management of municipal issues.

Citizens can anonymously or securely report occurrences such as potholes by submitting descriptions, addresses, and photos via the app. These reports are forwarded to responsible city departments for resolution within predefined timelines. City officials can monitor report metrics including number of incidents, progress status, categories of issues, geographic hotspots, response times, and citizen satisfaction. This transparent system fosters quicker problem resolution and improved communication between residents and municipal authorities, boosting civic participation and municipal service quality.