Neato Robotics

Name: Neato Robotics
Rating: 1.6271777 (10980 reviews)
Author: Neato GmbH

By: Neato GmbH App

Control your Botvac Connected series robot from anywhere.

This app was removed from Google Play Store on 2025-12-11

Overview

Removed

Downloads

660,215

Data as of 2025-12-11

Rating:

1.63

(10,980)

Version:

3.0.0

Last updated: 2024-11-20

Features & Capabilities

Neato Robotics offers an intelligent way to clean your floors through the Chrome extension that connects with your Botvac Connected series robot. With this extension, you can remotely start, stop, or pause cleaning cycles, receive status notifications, and schedule regular cleanings from any location. It supports multiple devices including Android Wear, providing easy control on the go.

Advanced features available for models like Botvac D7, D6, D5, D4, and D3 include zone cleaning, virtual no-go lines to restrict areas, multiple floor plan management, quick boost charging for reduced cleaning times, Eco and Turbo cleaning modes, extra care navigation, and manual drive control via the app. Compatible exclusively with Neato Botvac Connected series robots, this extension ensures your home stays effortlessly clean through sophisticated laser mapping and navigation technology.

User Growth & Download Statistics

App

By:

Downloads:

Rating:

Version:

3.0.0 Last updated: 2024-11-20

Version code:

709

Creation date:

2015-09-28

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
com.google.android.gms.permission.AD_ID Moderate risk
android.permission.ACCESS_WIFI_STATE Low risk
android.permission.CHANGE_NETWORK_STATE Low risk
android.permission.CHANGE_WIFI_STATE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.USE_BIOMETRIC Low risk
android.permission.USE_FINGERPRINT Low risk

Size:

39.82MB

Email:

Co*****@NeatoRobotics.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2025-12-11

Compare stats and ranking:

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Neato GmbH

Google Play Store

https://play.google.com/store/apps/details?id=com.neatorobotics.android

Email:

Co*****@NeatoRobotics.com

Website:

http://www.neatorobotics.com

User Reviews

Users generally like the vacuum hardware of Neato Robotics' products, but the accompanying Android app is criticized for frequent connectivity problems, poor reliability, and lack of updates. Many report difficulties reconnecting to WiFi, lost floor plans, and erratic vacuum behavior. Customer support is often described as unhelpful or slow to respond. While some appreciate basic features and ease of use, the app's bugs and missing functionalities, like multi-zone cleaning and map editing, cause significant frustration. Overall, the app is seen as a major drawback despite the quality of the hardware.

Pros

The vacuum hardware itself is generally praised as solid and effective when it works properly.
The app includes useful features like no-go lines and floor plan mapping, appreciated when functional.
Ease of use for basic functions is noted, especially with voice control integration.
The device is considered a good performer compared to competitors by some users.
App interface is straightforward and simple to navigate for some users.

Cons

Frequent connectivity issues between the app and the vacuum, especially WiFi disconnections and difficulties reconnecting.
Poor app reliability, often losing saved floor plans or failing to update maps properly.
Customer support is reported as unresponsive or unhelpful with recurring problems.
The app has not been updated in a long time, leading to bugs and lack of new features.
Problems adding new devices or re-adding vacuums after uninstalling or resetting the app.
Navigation errors and erratic vacuum movement, sometimes causing the bot to get stuck or ineffective cleaning.
The app sometimes fails to progress during setup, e.g., stuck on naming screen.
Users express frustration over missing or non-functional features like multi-zone cleaning, map editing, and real-time vacuum location tracking.

Recent reviews

I've uninstalled and reinstalled the app. I get to a certain point, and it won't connect to WiFi. I've this problem time and again with my D3 bot. The difference is getting a hold of customer service. I used to be able to call up on the phone, and they would troubleshoot and alleviate the problem. Now, getting a hold of custom service is a chore that takes multiple days. Neato, you've a great vacuum bot, but you're app, to run the bot, SUCKS.

Ea*****, 2024-12-09

I guess Neato doesn't care that people are stuck with $500 paperweights. My D7 will no longer connect to the app. It always shows offline. I tried deleting the D7 from my account and adding a new vac but that was a mistake. The app is so broken, you can't even add a new vac to it. When you select the vac type, connect to the vacs access point, it doesn't show a list of wifi networks. I manually type in the SSID and password and on the next page it will not allow me to name it and complete setup.