Orbit By NavyBits

Orbit is the mobile workspace for customer support agents. Stay on top of every conversation, respond to customers faster, and manage your team's workload — all from your phone.

Orbit connects to your organization's self-hosted Orbit server, giving your team a dedicated, secure space to handle customer interactions across channels.

CONVERSATIONS
• View and reply to open, pending, and resolved conversations
• Send text, images, videos, and audio messages
• Use canned responses for fast, consistent replies
• Assign, transfer, and escalate conversations between agents and teams
• Get real-time updates via push notifications and live WebSocket sync

CONTACTS
• Browse and search your full contact directory
• View contact details, conversation history, and profile information
• Edit contact records on the go

CAMPAIGNS
• Monitor WhatsApp campaign status and delivery stats
• Track sent, delivered, read, and failed counts in real time
• View campaign schedules and recurrence settings

NOTIFICATIONS
• Receive instant push notifications for new messages, assignments, transfers, and SLA breaches
• In-app notification center with read/unread tracking

TEAM FEATURES
• Availability status management
• Agent transfer inbox for seamless handoffs
• Role-based access aligned with your organization's permissions

SECURE BY DESIGN
• All data stays on your organization's server — Orbit never stores your conversations or contact data
• Authentication tokens stored in device-encrypted secure storage
• Session management with automatic token refresh

Orbit is built for teams that run Orbit as their customer support platform. A configured Orbit server is required to use this app. Contact your organization's administrator for access.

Built by NavyBits.