Jackdesk

Jackdesk brings every customer conversation into one shared inbox, so your team can reply from anywhere.

Customers reach you on WhatsApp, through your website chat, by email, by SMS, Messenger. With Jackdesk on your phone, all of those conversations land in one place with their full history, and everyone on your team knows who is handling what.

ONE INBOX FOR EVERY CHANNEL
• WhatsApp Business, website chat, email (Gmail and Zoho Mail) and SMS in a single list
• Mine, New, Open and Starred filters with live counts
• Search across every conversation and message
• Instant updates and notifications the moment a customer writes

REPLY THE WAY YOUR CUSTOMER EXPECTS
• Send text, emoji, photos, documents and voice notes
• Send approved WhatsApp templates with their fields filled in
• Saved replies for the questions you answer every day
• Reply to a specific message, react with an emoji, or forward to several conversations
• Email replies with subject and CC

WORK AS A TEAM
• Private internal notes and @mentions that customers never see
• Assign, take over, star or close conversations
• Tags, plus a shared "status and next steps" on every conversation
• The WhatsApp 24-hour reply window shown on every chat, so you know when a template is needed

WHATSAPP CALLS
• Incoming WhatsApp calls ring full screen, even on the lock screen
• Answer, mute, switch to speaker or end the call
• A call log with missed calls highlighted
• Ask a customer for permission to call, then call them back

CUSTOMERS AND CONTACTS
• Contacts grouped under the business they belong to
• Open a chat, ask to call or block a number from the contact profile

MADE FOR EVERYDAY USE
• Light and dark themes
• Sign in with a one-time code sent to your email, with no password to remember

GETTING STARTED
Jackdesk needs a Jackdesk account. Sign in with the work email your organisation's admin added, or create an organisation at store.jackdesk.com. To use WhatsApp, your organisation connects its WhatsApp Business number in Jackdesk.

WhatsApp, Gmail and Zoho Mail are trademarks of their respective owners. Jackdesk is not affiliated with or endorsed by them.