Central Desk

Central Desk is the all-in-one business platform Bangladesh deserves. Reply to every customer message from WhatsApp, Facebook, Instagram, and Telegram in one inbox — and run your storefront, orders, bookings, accounting, and team from the same dashboard.

📥 ONE INBOX, EVERY CHANNEL
Stop switching between five apps. Central Desk pulls all your customer conversations into one organized inbox.

✅ Supported channels:
• WhatsApp Business (Cloud API + QR-scan Lite)
• Facebook Messenger
• Instagram Direct
• Telegram Bot
• Email (any IMAP / SMTP)
• Live Chat widget for your website

🔔 REAL-TIME PUSH NOTIFICATIONS
Phone buzzes the instant a customer messages you — even when the app is closed. Tap → jump straight into the conversation.

📞 VOICE CALLS
Built-in voice calling via InterCloud. Click the headset icon in any conversation to dial the customer directly. Call recordings stored alongside chat history.

👥 CONTACTS & CRM
• Unified contact database — every customer in one place
• Phone, email, label, conversation history, notes
• Filter by label: VIP, Hot Lead, Hajj, Umrah, Visa, Ticket
• Auto-merge duplicates across channels
• Export contacts anytime

📢 MARKETING & BROADCASTS
• Send WhatsApp broadcast campaigns to segmented lists
• Schedule for later
• Track delivery, read, and reply rates
• Template manager for approved WhatsApp templates

🛍️ STOREFRONT (E-COMMERCE)
Built-in storefront for product sales right inside the app:
• Public catalog with product photos, descriptions, pricing
• Categories and search
• Add-to-cart and checkout
• Customer attribution tracking

📦 CATALOG & ORDERS
• Manage SKUs, stock, pricing in one place
• Order pipeline: pending → confirmed → shipped → delivered
• Integrated bKash, Nagad, Stripe payments
• Pathao courier integration for delivery
• Order receipts auto-generated as PDFs

📈 GROWTH ANALYTICS
• Daily / weekly / monthly conversation volume
• Response time leaderboards by agent
• Channel-wise conversion rates
• Customer attribution: which channel brings paying customers

🤝 BUILT FOR TEAMS
• Assign conversations to specific agents
• Internal notes invisible to customers
• Color-coded labels
• See who replied last to every conversation
• Quick replies — save common answers, reuse with one tap
• Business hours auto-reply outside working time
• Greeting / away / office-close messages
• Match-type auto-replies (Contains / Equals / Starts with / Regex)

⚡ POWER-USER FEATURES
• Search every message ever sent
• Star conversations for follow-up
• Snooze conversations (1h, 4h, tomorrow, next week)
• Voice notes, photos, videos, documents — all viewable in-app
• Customer profile sidebar with full message history

🔒 SECURE BY DESIGN
• HTTPS everywhere
• Passwords bcrypt-hashed
• Optional biometric / Face ID lock
• Channel API keys encrypted at rest
• 1-year session — no daily re-login
• Light, dark, or system theme

📊 MULTI-WORKSPACE
Run separate workspaces for separate brands or franchises. Each workspace gets its own channels, agents, labels, and analytics.

🤖 OPTIONAL AI ASSISTANT
Smart-reply suggestions powered by OpenAI or Anthropic — sees only conversation context, never trains on your data.

🚀 COMING SOON
• POS Register
• Bookings & Reservations
• LMS / Courses
• Accounting & Invoicing
• HR & Payroll

All in one app. All in your pocket.

🌐 WORKS EVERYWHERE
Sign in on this mobile app, your laptop browser, or both. Always in sync.

💬 SUPPORT
Email support@centraldesk.app — usually reply within one business day.

By installing Central Desk, you agree to our Terms (https://centraldesk.app/terms) and Privacy Policy (https://centraldesk.app/privacy).

Made in Dhaka with ❤️ for businesses everywhere.