Bablast Inbox

Bablast Inbox – Manage Customer Chats & Business Broadcasts in One Hand

Seamlessly connect your business with customers! Bablast Inbox is the official companion mobile app for the Bablast Omnichannel Engine. It's specifically designed to help Customer Service teams, Admins, and Business Owners manage all incoming conversations from various communication channels in one convenient, unified inbox.

Now you no longer need to switch apps or devices to reply to messages. Serve customers quickly, send mass promotional broadcasts, and manage your business CRM right from your phone!

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🚀 BABLAST INBOX'S OUTSTANDING FEATURES:

1. 📥 Unified Shared Inbox
• Manage all chats from various sending channels like WhatsApp Business (WABA), Telegram, and even WhatsApp Unofficial in one screen.
• Easily filter chats using category tabs: All, Unread, or Assigned.

• Set the conversation status as Open (Mark as Unfinished) or Resolved (Completed).

2. 📢 Broadcast Campaign
• Create and schedule a mass broadcast campaign to reach many customers at once.
• Use official message templates (recommended by Meta WABA) or write your own custom messages.
• Target broadcast message recipients accurately based on pre-grouped CRM categories/tags.
• Monitor real-time delivery statistics: number of deliveries, success rate, and failure rate.

3. 👥 Simple Contact Management & CRM
• Store complete customer data (Name, Phone Number, Email, Special Notes).
• Use the Customer Tag system (e.g., VIP, Reseller, New Customer) for instant grouping.
• Add Internal Notes in chat rooms that are only visible to your operational team for smoother internal coordination.

4. ⚡ Quick Replies (Shortcuts)
• Save time typing with quick reply message templates.
• Simply type the "/" key in a chat room to instantly bring up and use message shortcuts.

5. 🏢 Team Collaboration & Auto-Assign
• Auto-Assign conversations to active agents or customer service representatives evenly.
• Centralized omnichannel label management to make it easier for teams to track customer pipeline stages.

6. 📊 Performance Statistics & Reports
• Analyze your team's performance: number of chats handled, customer satisfaction, and average response time.
• Detailed reports on peak customer inbound hours, analysis of top topics (product inquiries, payments, shipping, complaints), and platform activity.

7. 🔒 Security & Personalization
• Secure your chat room with biometric security verification (Local Authentication) such as a fingerprint sensor or Face Unlock.
• Customize the chat room's appearance with a variety of attractive wallpapers (Blue Lightning, Green Forest, Purple Sunset, Gold) or use images from your gallery.
• Supports instant push notifications so you never miss an important customer message.

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🎯 WHO SHOULD USE BABLAST INBOX?
• Online Store Owners & Digital Businesses
• Customer Service (CS) & Operations Teams
• Marketing Teams & CRM Managers
• Micro, Small, and Medium Enterprises (MSMEs) who want to manage customer communications professionally.

Note: This app requires an active Bablast Omnichannel account to log in and connect your sender channels.

Download Bablast Inbox now and experience the convenience of managing customer relationships faster, more efficiently, and more professionally!