MessageDesk

MessageDesk is the shared SMS inbox for your whole team.

Connect your business phone numbers and let everyone text from one place. See every conversation, stay on the same page, and reply fast from your Android device or desktop companion app.

With MessageDesk you can:
• Text from a single local business number, even if you have multiple teammates texting.
• Send private, 1-on-1, and group texts where each contact gets their own thread (no messy “reply all”).
• Centralize SMS across landline, VoIP, Twilio, and text-only numbers into one collaborative inbox.
• Assign conversations, add internal comments, and use labels, filters, and statuses so nothing slips through.
• Schedule messages, set recurring reminders, and keep contacts updated while you focus on the work that matters.

Built for real teams:
MessageDesk helps front office, dispatch, support, operations, HR, staffing, professional service, and field service teams stay organized while texting. Everyone works from the same SMS inbox, so you never wonder who replied last.

Use MessageDesk to:
• Confirm appointments and reduce no-shows
• Coordinate dispatch and field teams
• Follow up on quotes and invoices
• Keep candidates and new hires in the loop
• Send updates, alerts, and reminders at scale

Shared inbox features:
• Unified conversation view across all connected numbers
• Role-based access and permissions for lines, labels, and inboxes
• Conversation assignment and @mentions to keep work moving
• Conversation statuses like New, Waiting, Replied, and Closed
• Search, filters, and saved views for fast triage

Messaging tools that scale with you:
• Scheduled texts
• Support for SMS and MMS
• High-volume sending with A2P-ready business numbers
• Support for text-enabled landlines, local numbers, and toll-free texting

Who MessageDesk is for:
MessageDesk is designed for midsize and larger organizations that need to text as a team instead of juggling personal phones. Home services, professional services, clinics, logistics, dispatch, operations, and many other teams use MessageDesk to keep conversations clear and professional.

Getting started:
1. Create a MessageDesk account on the web.
2. Connect or text-enable your business phone numbers.
3. Invite your team, set roles, and start texting from one shared inbox.

Install MessageDesk on Android to keep every text, teammate, and phone line in one organized SMS inbox.