Reviews of Cox

By: Cox Communications, Inc. App

List of user reviews and ratings for Cox

Total ratings

4.49 (Rating count: 161,859)

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Review summary

Users find the Cox Android app easy and usable but report repeated login issues, outages, and delayed data tracking. Support via live agents is responsive, though the chatbot is lacking. Overall sentiment is mixed: strong UX when services are up, but reliability and real-time data problems hamper the experience.

Pros

Easy to use and intuitive interface
Generally easy to log in and access the account
App works as users expect for core tasks
Live agent support is responsive when needed

Cons

Login initialization is extremely difficult and staying signed in can be a problem
Frequent outages and service interruptions affect the app
Data usage tracking is not real-time and lags behind the website
Chatbot support is not as helpful as speaking to a live agent

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User Reviews

Recent rating average: 3.10

All time rating average: 4.49

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43% (269)

Date	Author	Comment
2026-07-08	Ch*****	Thank you for your patience.
Thank you for your patience.
2026-07-08	al*****	Stupid horrible app
Stupid horrible app
2026-07-08	Br*****	A little difficult updating my cc, but all in all, thousands of times better than going through unintelligible Asian customer service reps!
A little difficult updating my cc, but all in all, thousands of times better than going through unintelligible Asian customer service reps!
2026-07-08	St*****	service is too often out.
service is too often out.
2026-07-07	Li*****	the cox app is not working for me. I tried changing both id and password and still doesn't recognize me.. i need the app to work. it's how I pay for my service. I am still unable to sign in. I called Cox, the agent wasn't able to help...Such a large company and their website isn't responding. I am so frustrated.
the cox app is not working for me. I tried changing both id and password and still doesn't recognize me.. i need the app to work. it's how I pay for my service. I am still unable to sign in. I called Cox, the agent wasn't able to help...Such a large company and their website isn't responding. I am so frustrated.
2026-07-06	Br*****	awesome!
awesome!
2026-07-06	Ma*****	you don't never know what you going to pay
you don't never know what you going to pay
2026-07-06	Ke*****	I've had cox for a while now and the service is the best by far!
I've had cox for a while now and the service is the best by far!
2026-07-06	Re*****	my bill clearly says due 7/8 and today is the 5th but service got "soft" disconnected until I paid up TODAY!? I have been a customer for 20 years, what tf is this bull? Moving to another service ASAP!
my bill clearly says due 7/8 and today is the 5th but service got "soft" disconnected until I paid up TODAY!? I have been a customer for 20 years, what tf is this bull? Moving to another service ASAP!
2026-07-03	Ch*****	Cox services have great customer service, high quality internet and the app is also very easy to use.
Cox services have great customer service, high quality internet and the app is also very easy to use.