Johana Cambero

Johana Cambero is a private and independent application committed to protecting the personal data of its users, in compliance with applicable data protection legislation.

1. Data Controller
The entity responsible for the use and protection of personal data collected through the Johana Cambero application is the application's developer, which operates independently and is not affiliated with or linked to any government entity.

2. Personal Data Collected
For the proper functioning of the application, the following data may be collected:
• Name and contact information (email and/or phone number)
• Information provided in citizen reports
• Information provided in support requests
• Information related to informational sessions
• Data provided for social donations
• Information necessary for using the Marketplace and registering businesses
• Application usage data
3. Purpose of Data Processing
The personal data collected will be used solely for the following purposes:
• To facilitate the use of the application's functionalities.

• To receive and channel citizen reports, with the application acting only as an informational link, without issuing resolutions or replacing any authority.

• To manage social and community support requests.

• To attend informational sessions, which are conducted exclusively with company personnel, in order to clarify any doubts about the use of the application and the information consulted.

• Transparently report the destination and purpose of social donations made through the application.

• Contact users for follow-up related to the app's functions.

• Improve the user experience and the platform's functionality.

4. Non-Governmental Nature of the Application
Johana Cambero is NOT an official application, does NOT represent, replace, or act on behalf of any government authority, agency, or institution, whether federal, state, or municipal.

The application does not perform official procedures, validate documents, issue resolutions, or have administrative powers. All information related to procedures and services is for informational and guidance purposes only.

5. Donations and Social Requests
Donations made through the application are social and voluntary. Users are informed at all times about the purpose and destination of each donation. Johana Cambero does not act as a government intermediary or a public entity.

Support requests are handled as community and social petitions, with no guarantee of resolution and no official status.

6. Data Transfer
Personal data will not be shared with government authorities or third parties, except when necessary for the operation of the application or by duly substantiated legal requirement.

7. Security Measures
Administrative, technical, and physical measures are implemented to protect personal data against damage, loss, alteration, destruction, or unauthorized use.

8. ARCO Rights
Users may exercise their rights of Access, Rectification, Cancellation, or Opposition (ARCO) with respect to their personal data through the contact mechanisms available within the application.

9. Changes to the Privacy Notice
This Privacy Notice may be modified at any time. Any changes will be notified through the application.

10. Acceptance
By using the Johana Cambero application, the user accepts this Privacy Notice and the processing of their data as described herein.