Citizens Pay

Name: Citizens Pay
Rating: 4.7363186 (4014 reviews)
Author: Citizens Bank, N.A.

By: Citizens Bank, N.A.

Manage accounts anytime, anywhere from the convenience of your mobile device!

Features & Capabilities

Citizens Pay is a user-friendly Chrome extension that lets you manage your accounts conveniently from your mobile device. With 24/7 secure access, you can view all your Citizens Pay accounts in one place, ensuring you stay updated on your balances and transactions at any time.

Go green with instant access to your PDF statements, eliminating the need for paper documents. Schedule one-time payments seamlessly, regardless of the time, or enable Auto Pay to effortlessly handle your monthly installments directly from your bank account. Citizens Pay provides an efficient, secure, and convenient solution to stay on top of your finances wherever you are.

User Growth & Download Statistics

App

By:

Citizens Bank, N.A.

Downloads:

107,593 235

Rating:

4.74

(4,014) 11 new ratings

Version:

4.19.1 Last updated: 2025-12-04

Version code:

470096

Creation date:

2022-10-21

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CAMERA Very high risk
android.permission.GET_ACCOUNTS Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.QUERY_ALL_PACKAGES High risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.READ_PROFILE High risk

Size:

103.54MB

Email:

mo*****@citizensbank.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-10

Compare stats and ranking:

Ranking

# 206,058 ▲ 1,626

Other platforms

Citizens Pay (v4.21.0)

4.90

(13,986)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Citizens Bank, N.A.

Google Play Store

https://play.google.com/store/apps/details?id=com.citizens.mobile.cpay

Email:

mo*****@citizensbank.com

Website:

https://www.citizensbank.com/citizenspay/login.aspx

User Reviews

Users praise Citizens Pay for quick automatic payments, helpful customer service, and the opportunity to finance large purchases interest-free. However, many complaints focus on app instability, including frequent crashes and failure to open. Login problems are common, with app login issues not always present on the website. Auto-pay features are criticized for lack of customization and inability to make early payments. Additionally, slow or ineffective customer support and buggy website functionality frustrate users trying to manage their accounts.

Pros

Allows automatic payments that are processed quickly.
Provides 0% financing on certain purchases like Xbox All Access over two years.
Customer service is polite and willing to work with users facing payment hardships.
Enables users to effectively manage large purchases with a credit line.
The app has improved compared to previous versions, according to some users.

Cons

App frequently crashes or fails to open, often immediately closing upon launch.
Users experience login issues with app but can sometimes access website normally.
Auto-pay functionality is limited, only allowing minimum payments and not allowing early or customized payments.
Customer support is unresponsive or slow to reply to reported issues or emails.
Website and app are both buggy, with persistent errors preventing account access and payment management.