Features & Capabilities

Citizens Pay keeps your finances at your fingertips with 24/7 secure mobile access, paperless PDF statements, and easy balance and history checks.

Schedule one-time payments, enable Auto Pay for monthly installments, and stay on top of your finances from anywhere.

User Growth & Download Statistics

By:
Citizens Bank, N.A.
Rating:
4.90
(13,986)
69 new ratings
Version:
4.21.0 Last updated: 2026-05-18
Version code:
881161436
Creation date:
2022-10-27
Compatible devices:
Size:
117.78MB
URLs:
Website ,Privacy policy
Full description:
See detailed description
Source:
Apple Apps Store
Data ingested on:
2026-06-10
Compare stats and ranking:

Ranking

Other platforms

Android
Citizens Pay (v4.19.1)
107,593 4.74 (4,014)

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.
Developed by:
Citizens Bank, N.A.
Apple Apps Store
https://apps.apple.com/us/app/citizens-pay/id1641778457
Website:
https://www.citizensbank.com/HomePage.aspx

User Reviews

User reviews show a split experience: many users find Citizens Pay easy to use and convenient with flexible autopay options, while a large number report severe reliability problems. Common negatives include persistent bugs (crashes, freezes, login errors), sign-up/verification issues, and unresponsive support. Some users do experience a smoother setup and usable service after account creation, but across reviews the overall sentiment is mixed due to ongoing outages and onboarding friction.
Pros
  • Easy to use with a simple interface.
  • Flexible payment options, including autopay and paying early.
  • Convenient for paying bills and managing payments once the account is set up.
Cons
  • Frequent glitches, crashes, freezing, and login issues.
  • Sign-up and verification problems (wrong codes, mismatched information, Safari issues).
  • Poor or unresponsive customer service.
  • Reliability issues across devices and browsers (website problems and compatibility issues).
Recent reviews
I’ve never had an app glitch as badly, as thoroughly, or as consistently as this one. Constant error messages, telling me I have no balance when I definitely do and am actively trying to pay it, and telling me my password was incorrect and locking me out when I was literally using my own face. I tried deleting and reinstalling but no dice. The website on my laptop is just as bad. The only thing that works is the website via my phone. I’ve never had to work so hard just pay someone money in my life.
by je*****, 2026-03-28

Constantly freezes and crashes
by Da*****, 2026-02-27

This app is so broken you can't even press anything it's just blank and says system errors, These other reviews must be fake
by Du*****, 2025-12-15
View all user reviews ›

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