Citizens Bank Mobile Banking

Name: Citizens Bank Mobile Banking
Rating: 4.7347608 (157540 reviews)
Author: Citizens Bank, N.A.

By: Citizens Bank, N.A.

Manage your money anytime, anywhere, with the Citizens Bank Mobile Banking App

Features & Capabilities

Citizens Bank Mobile Banking Chrome Extension lets you manage your money on the go from your mobile device. Key features include:

See up-to-date balances and account activity
Freeze and unfreeze debit cards
Deposit checks by snapping photos (same-business-day credit for deposits made by 10 pm ET)
Transfer money between Citizens accounts and to non-Citizens accounts
Send money securely with Zelle
Pay all your bills in one place (with payment history)

Plus, your finances are protected by the Citizens Bank Online Guarantee.

User Growth & Download Statistics

App Payments Privacy & Security

By:

Citizens Bank, N.A.

Downloads:

3,447,247 5.34K

Rating:

4.73

(157,540) 14 new ratings

Version:

26.9.0 Last updated: 2026-05-27

Version code:

1060427

Creation date:

2012-05-01

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.GET_ACCOUNTS Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.RECORD_AUDIO Very high risk
android.permission.QUERY_ALL_PACKAGES High risk
android.permission.READ_EXTERNAL_STORAGE High risk

Size:

215.10MB

Email:

mo*****@citizensbank.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-05

Compare stats and ranking:

Ranking

# 30,912 ▼ 36

Other rankings

#197 in Finance (Free) ▲

Other platforms

Citizens Bank Mobile Banking (v26.10.0)

4.80

(737,130)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Citizens Bank, N.A.

Google Play Store

https://play.google.com/store/apps/details?id=com.citizensbank.androidapp

Email:

mo*****@citizensbank.com

Website:

http://www.citizensbank.com/online-and-mobile-banking/apps.aspx

User Reviews

Reviews show a split experience: many users praise Citizens Bank and find the app easy to use with good customer service, but a marked portion report serious reliability issues—startup crashes, freezing, and slow performance that persist across updates. Overall trust remains high when the app works, but stability problems significantly impact usability.

Pros

User-friendly and simple mobile banking interface when it loads.
Helpful and responsive customer service.
Overall positive sentiment and trust toward Citizens Bank.
Clear online banking experience that is easy to understand.

Cons

Frequent startup/load failures; app gets stuck on the green logo/start screen and won't open.
Frequent freezes, crashes, or 'not responding' errors; reliability is inconsistent.
Slow performance and long boot times, especially when paying bills.
Bugs persist across updates and remain unfixed for months.

Recent reviews

if it's not broke why fix it you say you care about people but you really don't

Ke*****, 2026-04-28

Using this app on Google Pixel. The most poorly written and frustrating app I have ever used. Loaded with bugs and poor UI. update 29-Apr-2026: still a terrible app, mobile deposits are hit or miss and reference numbers are no longer provided.