CapptIA

CapptIA Mobile is the perfect companion app for your support team. Connect to your CapptIA installation and have live conversations with your customers from anywhere.

Designed for mobile teams: support, sales, and customer service agents who need to respond quickly without losing context.

KEY FEATURES

• Unified Inbox: View and respond to all your conversations from a single location.

• Push Notifications: Receive instant alerts when a customer messages you or when a new conversation is assigned to you.

• Live Conversations: Chat in real time with presence indicators (typing, online, last seen).

• Messages with Attachments: Send and receive images, videos, audio, and documents directly from the chat.

• Canned Responses: Reuse favorite messages with shortcuts and variables to respond in seconds.

• Multi-Account: Switch between CapptIA accounts if you manage multiple teams or brands. • Multi-language support: The app is available in over 40 languages.

• Light and dark themes: Adapt the app to your style and reduce eye strain.

• Secure authentication: Log in with email/password or SSO (SAML) when your installation supports it.

• Shortcuts and search: Quickly find any conversation.

PRODUCTIVITY

• Mark as read/unread in one tap.

• Assign and reassign conversations.

• Tag and filter by status, priority, or agent.

• Reply from the lock screen with Quick Reply.

PRIVACY AND SECURITY

• Encrypted connection to your CapptIA server.

• No third-party tracking: Traffic stays within your installation.

• GDPR compliant.

LANGUAGES
Spanish, English, Portuguese, French, German, Italian, Russian, Chinese, Japanese, Korean, Arabic, and over 30 additional languages.