PITA Chat

PITA Chat is a customer messaging app for Plaza IT's customer service team.

KEY FEATURES:

Multi-Channel in One Place
Monitor and respond to messages from WhatsApp, Instagram DMs, Instagram comments, Facebook Messenger, and website live chat—all from one screen.

Quick Response
Real-time notifications, an organized message queue, and a clean conversation view help teams respond to customers faster.

AI Assistant
Enable AI mode to automatically answer common questions, freeing agents to focus on more complex issues.

Attachments & Media
Send photos, videos, documents, voice messages, and product information directly from within a conversation.

Team Management
Assign conversations to the right agent, monitor the status of each room, and easily coordinate your team.

Personalized Appearance
Choose a light or dark theme, customize accent colors, text size, and chat backgrounds to your preferences.

WHO IS IT FOR?
PITA Chat is specifically designed for Plaza IT's customer service teams and sales agents who need an efficient, unified communication tool.

Contact admin to get access to this app.