BeyondTrust Rep Console

Name: BeyondTrust Rep Console
Rating: 2.76 (242 reviews)
Author: BeyondTrust Corporation

By: BeyondTrust Corporation

Remotely view a customer’s or employee’s screen and control their computer.

Features & Capabilities

The BeyondTrust Rep Console Chrome extension empowers IT support technicians to remotely access and control desktops, laptops, or servers directly from their Android devices. It requires no pre-installed software on the customer’s side, simplifying support sessions. Key features include remote screen viewing, keyboard and mouse control, multitasking with multiple simultaneous sessions, real-time chat with end-users and peers, and the ability to invite other technicians to collaborate within a session.

Compatible with BeyondTrust Remote Support installations version 15.2.1 or higher with trusted CA-signed certificates, this tool streamlines troubleshooting and enhances team collaboration for efficient issue resolution. Ideal for IT professionals seeking flexible, mobile remote support capabilities.

User Growth & Download Statistics

App Communication Developer Tools

By:

BeyondTrust Corporation

Downloads:

63,189 35

Rating:

2.76

(242)

Version:

2.2.21-6221409e Last updated: 2026-04-08

Version code:

101788

Creation date:

2012-01-10

Publisher country:

Permissions:

android.permission.GET_ACCOUNTS Very high risk
android.permission.AUTHENTICATE_ACCOUNTS High risk
android.permission.MANAGE_ACCOUNTS High risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.USE_CREDENTIALS High risk
android.permission.FOREGROUND_SERVICE_SPECIAL_USE Moderate risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.ACCESS_NETWORK_STATE Safe

Size:

5.29MB

Email:

in*****@beyondtrust.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-21

Compare stats and ranking:

Ranking

# 262,189 ▼ 513

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

BeyondTrust Corporation

Google Play Store

https://play.google.com/store/apps/details?id=com.bomgar.thinrep.android

Email:

in*****@beyondtrust.com

Website:

https://www.beyondtrust.com/remote-support

User Reviews

BeyondTrust Rep Console's Android app receives criticism mainly for reliability and functionality issues including authentication failures, app crashes, and lack of essential features like terminal and file access. Users often experience problematic touch interactions requiring multiple clicks. However, the core service is praised, and some users find the app usable with some quirks. Developers' responsiveness to critical app crashes is noted positively. Overall, the app falls short of desktop capabilities and needs significant improvements to meet user needs on mobile devices.

Pros

The service itself is highly regarded and performs well on desktop platforms.
The app has good speed when it works properly.
The developers respond quickly to critical issues, as noted by a fast fix for a crash problem.
Some users find the app generally usable despite quirks, compared to expectations for mobile remote desktop apps.

Cons

Frequent authentication issues, including SAML and connection timeouts, prevent successful login for many users.
App stability problems such as crashes after clicking 'jump' or after system updates are common.
The mobile app lacks key functionalities like terminal access, file access, proper touch controls, and monitoring features present on desktop.
Poor touch input behavior requiring double clicks or multiple clicks, problems with single click responsiveness, and lack of intuitive controls frustrate users.
No notifications or chat functionality for sessions inhibit usability for support tasks.

Recent reviews

New update will not work on Android phone. Says the hostname provided is not a Bomgar box. Worked yesterday....

Ti*****, 2026-04-09

Not sure if its a Duo or android issue, but multiple logins with no jump items on list. Minimum 3 times i need to force stop app b4 login happens.

ed*****, 2025-12-10

There's about a 6% chance that your endless problems with m3t machines can be solved using this app, a 44% chance you'll need to get to your computer since this app on phones almost never responds to commands like F10, that SHOULD bring up login screens but never do, and a 50% chance you're making a trip in the middle of the night because that's when these machines fail, every single night between 10p-2a, no days off. You'll never sleep again. Quit and get a real, decent job. Live better