BeyondTrust Support

Name: BeyondTrust Support
Rating: 2.47 (396 reviews)
Author: BeyondTrust Corporation

By: BeyondTrust Corporation

Download the BeyondTrust support client at the direction of your support rep

Features & Capabilities

BeyondTrust Support is a powerful Android client designed to enhance service desk capabilities and mobile productivity. With this extension, users can securely connect with remote support representatives who can view device screens in real-time, access system info, and even stream live video feeds to provide comprehensive assistance.

Key features include real-time screen sharing, BeyondTrust InSight live video streaming, and secure chat between users and support reps. The client is compatible with BeyondTrust installations version 19.1 or higher and supports trusted CA-signed certificates. Note that some features like File Transfer have been removed due to app restrictions. An optional Accessibility Service allows remote reps to interact with device gestures and input securely, ensuring efficient support without collecting personal data. Ideal for enhancing IT support workflows on Android mobile devices.

User Growth & Download Statistics

App Communication Privacy & Security

By:

BeyondTrust Corporation

Downloads:

451,112 758

Rating:

2.47

(396) 0.04

Version:

2.2.25-a2ae6c3b Last updated: 2026-04-08

Version code:

101821

Creation date:

2011-07-11

Publisher country:

Permissions:

android.permission.CAMERA Very high risk
android.permission.GET_ACCOUNTS Very high risk
android.permission.READ_CONTACTS Very high risk
android.permission.READ_PHONE_NUMBERS Very high risk
android.permission.READ_PHONE_STATE Very high risk
android.permission.QUERY_ALL_PACKAGES High risk
android.permission.READ_PROFILE High risk
android.permission.REAL_GET_TASKS High risk
android.permission.ACCESS_SURFACE_FLINGER Moderate risk
android.permission.FOREGROUND_SERVICE_MEDIA_PROJECTION Moderate risk

Size:

4.94MB

Email:

in*****@beyondtrust.com

URLs:

Website ,Privacy policy

Full description:

Source:

Google Play Store

Data ingested on:

2026-06-21

Compare stats and ranking:

Ranking

# 102,595 ▼ 63

Other rankings

#8 in support keyword 14 ▲ 4

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

BeyondTrust Corporation

Google Play Store

https://play.google.com/store/apps/details?id=com.bomgar.thinclient.android

Email:

in*****@beyondtrust.com

Website:

http://www.beyondtrust.com/remote-support

User Reviews

Reviews for BeyondTrust Support Android are mixed. Many users praise responsive support and the app’s usefulness for remote sessions. However, Android-specific issues are common, including crashes, screen-sharing failures, hostname errors, and device-model inconsistency. Uninstall and deactivation are repeatedly difficult, with multiple steps required. There are concerns about cross-platform parity and slow feature responses. A few reviews even label the app as fraudulent. Overall, the Android experience lags behind other platforms despite some positive support experiences.

Pros

Support quality and responsiveness (patient, helpful technicians)
Good for remote sessions and communication
Positive impressions from some users about performance on non-Android platforms (Apple/Windows)

Cons

Android compatibility and stability issues (crashes, screen-sharing failures, hostname errors)
Uninstall/deactivation friction (difficulty deactivating or deleting, lengthy uninstall steps)
Cross-platform support gaps and parity delays (iOS feature removals, slow responses)
Fraud/scam concerns raised by some reviewers