Reviews of BeyondTrust Support

By: BeyondTrust Corporation App

List of user reviews and ratings for BeyondTrust Support

Total ratings

2.42 (Rating count: 403)

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Review summary

Reviews for BeyondTrust Support Android are mixed. Many users praise responsive support and the app’s usefulness for remote sessions. However, Android-specific issues are common, including crashes, screen-sharing failures, hostname errors, and device-model inconsistency. Uninstall and deactivation are repeatedly difficult, with multiple steps required. There are concerns about cross-platform parity and slow feature responses. A few reviews even label the app as fraudulent. Overall, the Android experience lags behind other platforms despite some positive support experiences.

Pros

Support quality and responsiveness (patient, helpful technicians)
Good for remote sessions and communication
Positive impressions from some users about performance on non-Android platforms (Apple/Windows)

Cons

Android compatibility and stability issues (crashes, screen-sharing failures, hostname errors)
Uninstall/deactivation friction (difficulty deactivating or deleting, lengthy uninstall steps)
Cross-platform support gaps and parity delays (iOS feature removals, slow responses)
Fraud/scam concerns raised by some reviewers

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User Reviews

Recent rating average: 2.50

All time rating average: 2.42

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64% (43)

Date	Author	Comment
2026-06-29	re*****	it didn't work
it didn't work
2026-06-20	Ta*****	I NEVER DOWNLOADED THIS APP HOW IN THE HELL DID IT GET ON MY PHONE. IT WON'T LET ME UNISTALL IT!
I NEVER DOWNLOADED THIS APP HOW IN THE HELL DID IT GET ON MY PHONE. IT WON'T LET ME UNISTALL IT!
2026-06-17	Di*****	Maria is exceptional 🥰
Maria is exceptional 🥰
2026-04-11	Ji*****	👍WONDERFUL👍
👍WONDERFUL👍
2026-02-24	Ju*****	Uninstalled immediately due to unreasonable permission requests.
Uninstalled immediately due to unreasonable permission requests.
2026-02-06	Ba*****	great
great
2026-01-26	Ro*****	never use
never use
2025-12-11	ma*****	wonderful and patient technician, very helpful
wonderful and patient technician, very helpful
2025-11-26	D *****	This app used to work pretty well for us. But it no longer works on our devices. WE just keep getting "the hostname could not be found" error. We use Zebra Tc52 devices on Android 14. I'm thinking this app is no longer supported on those devices. App work fine on a different android device.
This app used to work pretty well for us. But it no longer works on our devices. WE just keep getting "the hostname could not be found" error. We use Zebra Tc52 devices on Android 14. I'm thinking this app is no longer supported on those devices. App work fine on a different android device.
2025-11-11	Ja*****	Super disappointing compared to the desktop app. Our team has been reaching out for months about the function key bar feature that was removed in an update for all iOS devices and they have been "looking into it" for a month now. I have had several interactions with their support team over the phone and in tickets to provide a brief experience over that, there there was an instance where I had called the support line and spoke to a person that seemed to know nothing about beyond trust as a whole
Super disappointing compared to the desktop app. Our team has been reaching out for months about the function key bar feature that was removed in an update for all iOS devices and they have been "looking into it" for a month now. I have had several interactions with their support team over the phone and in tickets to provide a brief experience over that, there there was an instance where I had called the support line and spoke to a person that seemed to know nothing about beyond trust as a whole