Reviews of BeyondTrust Support

By: BeyondTrust Corporation

List of user reviews and ratings for BeyondTrust Support

Total ratings

2.47 (Rating count: 396)

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Review summary

Reviews for BeyondTrust Support Android are mixed. Many users praise responsive support and the app’s usefulness for remote sessions. However, Android-specific issues are common, including crashes, screen-sharing failures, hostname errors, and device-model inconsistency. Uninstall and deactivation are repeatedly difficult, with multiple steps required. There are concerns about cross-platform parity and slow feature responses. A few reviews even label the app as fraudulent. Overall, the Android experience lags behind other platforms despite some positive support experiences.

Pros

Support quality and responsiveness (patient, helpful technicians)
Good for remote sessions and communication
Positive impressions from some users about performance on non-Android platforms (Apple/Windows)

Cons

Android compatibility and stability issues (crashes, screen-sharing failures, hostname errors)
Uninstall/deactivation friction (difficulty deactivating or deleting, lengthy uninstall steps)
Cross-platform support gaps and parity delays (iOS feature removals, slow responses)
Fraud/scam concerns raised by some reviewers

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