Reviews of BeyondTrust Rep Console

By: BeyondTrust Corporation App

List of user reviews and ratings for BeyondTrust Rep Console

Total ratings

2.76 (Rating count: 242)

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Review summary

BeyondTrust Rep Console's Android app receives criticism mainly for reliability and functionality issues including authentication failures, app crashes, and lack of essential features like terminal and file access. Users often experience problematic touch interactions requiring multiple clicks. However, the core service is praised, and some users find the app usable with some quirks. Developers' responsiveness to critical app crashes is noted positively. Overall, the app falls short of desktop capabilities and needs significant improvements to meet user needs on mobile devices.

Pros

The service itself is highly regarded and performs well on desktop platforms.
The app has good speed when it works properly.
The developers respond quickly to critical issues, as noted by a fast fix for a crash problem.
Some users find the app generally usable despite quirks, compared to expectations for mobile remote desktop apps.

Cons

Frequent authentication issues, including SAML and connection timeouts, prevent successful login for many users.
App stability problems such as crashes after clicking 'jump' or after system updates are common.
The mobile app lacks key functionalities like terminal access, file access, proper touch controls, and monitoring features present on desktop.
Poor touch input behavior requiring double clicks or multiple clicks, problems with single click responsiveness, and lack of intuitive controls frustrate users.
No notifications or chat functionality for sessions inhibit usability for support tasks.

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User Reviews

Recent rating average: 1.60

All time rating average: 2.76

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50% (13)

Date	Author	Comment
2026-04-09	Ti*****	New update will not work on Android phone. Says the hostname provided is not a Bomgar box. Worked yesterday....
New update will not work on Android phone. Says the hostname provided is not a Bomgar box. Worked yesterday....
2024-12-21	Ja*****	There's about a 6% chance that your endless problems with m3t machines can be solved using this app, a 44% chance you'll need to get to your computer since this app on phones almost never responds to commands like F10, that SHOULD bring up login screens but never do, and a 50% chance you're making a trip in the middle of the night because that's when these machines fail, every single night between 10p-2a, no days off. You'll never sleep again. Quit and get a real, decent job. Live better
There's about a 6% chance that your endless problems with m3t machines can be solved using this app, a 44% chance you'll need to get to your computer since this app on phones almost never responds to commands like F10, that SHOULD bring up login screens but never do, and a 50% chance you're making a trip in the middle of the night because that's when these machines fail, every single night between 10p-2a, no days off. You'll never sleep again. Quit and get a real, decent job. Live better
2024-10-15	Ra*****	Will not authenticate SAML even in a Work Profile. App's internal webview/browser cannot detect that the device is Intune enrolled, so it can never complete the authentication process to sign in.
Will not authenticate SAML even in a Work Profile. App's internal webview/browser cannot detect that the device is Intune enrolled, so it can never complete the authentication process to sign in.
2024-02-29	Br*****	Pretty impressed, not sure what the fuss is about, any phone based app that's used to access desktops remotely is going to have some quirks.
Pretty impressed, not sure what the fuss is about, any phone based app that's used to access desktops remotely is going to have some quirks.
2023-02-01	Ma*****	Won't connect any longer.
Won't connect any longer.
2022-10-29	La*****	Does not work anymore. It's been like this for months. Please fix this issue.
Does not work anymore. It's been like this for months. Please fix this issue.
2022-09-25	Dy*****	Its just meh. The service itself is amazing but the android app is just meh. No terminal access, no file access, hold and drag doesn't work, ect. It seems like they poured their heart and soul into the service which even has an amazing app on linux but they left the android version out to dry
Its just meh. The service itself is amazing but the android app is just meh. No terminal access, no file access, hold and drag doesn't work, ect. It seems like they poured their heart and soul into the service which even has an amazing app on linux but they left the android version out to dry
2022-09-16	Ch*****	Both IOS and Android versions are not functional right now in any way. Only desktop. No eta given by BeyondTrust.
Both IOS and Android versions are not functional right now in any way. Only desktop. No eta given by BeyondTrust.
2022-09-15	Jo*****	Keeps saying " Connection ended while authenticating". Please fix!
Keeps saying " Connection ended while authenticating". Please fix!
2022-05-03	ed*****	Not sure if its a Duo or android issue, but multiple logins with no jump items on list. Minimum 3 times i need to force stop app b4 login happens.
Not sure if its a Duo or android issue, but multiple logins with no jump items on list. Minimum 3 times i need to force stop app b4 login happens.