Reviews of Ally: Bank, Auto & Invest

By: Ally Financial

List of user reviews and ratings for Ally: Bank, Auto & Invest

Total ratings

4.45 (Rating count: 39,536)

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Review summary

Users frequently praise Ally for an easy-to-use app and helpful budgeting features (notably buckets) with strong savings options and financial planning info. However, several recurring negatives include app instability (crashes/bugs), account access problems and blocked payments, inconsistent customer support, and some card-management issues or policy changes. Delayed or unreliable purchase alerts also surface in multiple reviews. Overall, Ally is valued for usability and budgeting capabilities but reliability and support consistency are common pain points.

Pros

Easy to use and intuitive UI
Buckets/budgeting feature to separate funds for goals
High-yield savings rate and budgeting tools for financial planning
Responsive, helpful customer service
Overall strong app design for budgeting and planning

Cons

App crashes and bugs causing instability
Accounts can be locked or payments blocked, making bills hard to pay
Customer support can be inconsistent or slow in some cases
Card management issues and policy changes (e.g., unexpected card cancellations, shifts in card services)
Delayed or unclear purchase notifications/alerts

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User Reviews

Recent rating average: 3.50

All time rating average: 4.45

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1% (109)

Date	Author	Comment
2026-06-04	De*****	not working
not working
2026-06-04	Su*****	amazingly good
amazingly good
2026-06-04	sh*****	Can't even make a login. Had to call for them to tell me to do it online. Put in all my info for it to tell me "contacting your bank, this could take a few minutes." Half an hour later still nothing and then it closes.
Can't even make a login. Had to call for them to tell me to do it online. Put in all my info for it to tell me "contacting your bank, this could take a few minutes." Half an hour later still nothing and then it closes.