AidEcho Desk: Live Chat

AidEcho Desk is the mobile app for teams that support customers through AidEcho live chat.

Your AI assistant answers most questions on your website around the clock. When a visitor needs a person, the chat comes to AidEcho Desk with the whole conversation so far, so your team can step in from anywhere without asking the customer to repeat themselves.

Built for support teams
· One inbox for every chat assigned to you, plus the shared queue
· Push notifications for new chats, so no customer is left waiting
· The full conversation history the moment a chat is handed to you
· A short AI summary of any long chat before you reply
· Suggest a reply with AI, or use saved replies for the answers you send most
· Private notes for talking to your team inside a chat
· Visitor details right beside the conversation
· Share files and images inside the chat
· Snooze chats, reassign them with a note, or block abusive visitors
· Search, sort and filter to find any conversation fast
· Reports on your performance, response times and time online
· Set your status, so your team knows when you're available
· Report any AI response straight from the conversation; our team reviews every report

Support on the go
Reply to customers from your phone when you are away from your desk. AidEcho Desk keeps you signed in securely and alerts you the moment a chat needs you.

Requires an AidEcho account. Sign in with the account your organization invited you to. Some features, such as file sharing and AI replies, depend on your organization's setup.