AassistChat

AassistChat is the agent app for the AassistChat live-chat platform. Answer your website visitors from your phone: take chats, pick up voice calls, and keep an eye on who is browsing your sites right now — without sitting at a desk.

WHAT YOU CAN DO

Live chat
• Every conversation across all the websites you're assigned to, in one inbox
• Reply instantly with push notifications the moment a visitor writes
• See a visitor's name, email, location, and the pages they've visited
• Send and receive images and files
• Resolve, reassign, or hand a chat to a colleague

Voice calls
• Take voice calls started by visitors from the chat widget
• Incoming calls ring on your phone like a normal call, even with the app closed
• Call a visitor back after a missed call
• Mute, switch to speaker, or transfer the call to another agent

Live visitors
• See who is on your websites right now, and which page they're reading
• Start a conversation before they ask

Team mailbox
• Read and reply to your shared support mailboxes
• Send attachments, and turn any email into a conversation

Built for teams
• Works across every website assigned to you — filter to one, or see them all
• Notifications reach every device you're signed in on, and clear on all of them once you've answered
• Your availability follows you between the phone and the web dashboard

WHO IT'S FOR

Support, sales, and customer-success teams who use AassistChat on their websites and want to answer from a phone.

BEFORE YOU START

This app is a companion to the AassistChat platform and needs an existing account. Your company administrator creates agent accounts and assigns the websites you handle — you cannot sign up inside the app. If your company doesn't use AassistChat yet, visit aassistchat.com.

Voice calls need calling to be enabled on your plan and switched on by your administrator.

PERMISSIONS

• Microphone — only during a voice call with a visitor
• Notifications — to alert you about new chats, messages, and incoming calls

PRIVACY

We don't sell your data or your customers' conversations. Read the full policy at aassistchat.com/privacy, and request deletion of your account or data any time at aassistchat.com/account-delete.

Support: support@aassistchat.com