click-to-call

FluentCloud Click-to-Call is a free Chrome extension for FluentStream's cloud phone system users, enabling instant dialing by turning phone numbers into clickable links within your browser. It streamlines call management by integrating seamlessly with popular CRM and ticketing platforms such as Salesforce, SugarCRM, QuickBase, Zendesk, and ZoHo. Users can launch calls directly to their deskphone or WebPhone, ready to ring once a number is clicked.

Beyond simple dialing, Click-to-Call enhances productivity with features like incoming call screen-pops that match phone numbers to CRM records, enabling quick access to customer profiles. For Zendesk users, incoming call interactions become more efficient with automatic linking to existing profiles or new client creation, plus options to create or update support tickets post-call. The extension also includes a dynamic internal extension directory accessible via search. FluentCloud Click-to-Call simplifies communications, improves caller experience, and boosts employee efficiency within a unified cloud-based telephony ecosystem.