STC Service Now Tweaks
STC Service Now Tweaks
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Extension summary
Source Code: https://github.com/YaleSTC/Service-Now-Tweaks
On an incident page, hover over the "☸" icon to see helpful information about how STC uses each field. A dark purple/pink background indicates a field we're most often concerned with throughout the life of the ticket. The blue background indicates a field we're most concerned with upon resolving a ticket.
Press enter while editing the "Short Description" to have the Knowledge Base search popup appear (this has been requested to be put into SN core)
The description field has monospace font (to line things up to make them look tabular), and other slight view tweaks.
Not true anymore! Each "New Incident" that is created will have the STC default template applied which has our "custom fields" in the description. (If for some reason we apply another template which doesn't have a text field like "description" filled out, we'll have to manually erase our custom fields). Not true anymore!
A "New Incident" normally has the current user auto-assigned, but this extension stops that.
Incident number is put in the top blue bar, formatted with dashes
Extension safety
Risk impact
STC Service Now Tweaks requires very minimum permissions.
Risk likelihood
STC Service Now Tweaks may not be trust-worthy. Avoid installing if possible unless you really trust this publisher.
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