ServiceNow Lookup

Add Service-Now Functionality to Chrome for Service-Now.

ServiceNow Lookup: Quick Access to Service-Now Tickets

"ServiceNow Lookup" is an efficient tool designed as a Chrome extension to facilitate quicker access to Service-Now tickets. By simply typing 'sn' on the Address Bar followed by a space, or selecting text on a site, users can rapidly access different types of tickets like RFC, INC, CTASK and more without having to manually navigate through the Service-Now site. The extension also recognizes a variety of ticket prefixes for ease of use and requires users to configure their Service-Now hostname post-installation.

Extension stats

Users: 2,000+
Rating: 4.26
(19)
Version: 1.8 (Last updated: 2014-10-31)
Creation date: 2014-10-31
Risk impact: Low risk impact
Risk likelihood:
Manifest version: 2
Permissions:
  • contextMenus
  • storage
Size: 17.48K

Other platforms

ServiceNow Agent (vVARY)
4.36 (3,954) 322,773+
Not available on Firefox
Not available on Edge
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Extension summary

Allows for the quick access to Service-Now tickets through a quick reference on the Address Bar (Typing 'sn' on the Address Bar followed by a space) or through a context menu when selecting text on a site.

This allows you to get into a RFC, INC or other ticket quickly without having to manually navigate through your Service-Now site.

Recognized Ticket Prefixes:

  • RFC - Change Request
  • INC - Incident
  • CTASK - Change Task
  • REQ - SC Request
  • TASK - SC Task
  • RITM - SC Request Item
  • KB - Knowledge Base Item
  • PRB - Problem

Anything that does not match one of these prefixes will automatically be placed into the Service-Now text search interface to try and find any matches.

See more

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.
Pros
  • Much quicker than built in text searching
  • Incredible time-saving utility
  • Clean and simple interface
Cons
  • Leaves an extra tab behind after searching
  • Sometimes gets INCs mixed up during searches
  • Not working for some users
Most mentioned
  • Better than global search
  • Extra tab issue
  • Great user experience
User reviews
by Kara Frances Arenas, 2024-08-01

This is sooooooooooooooooooooooooooooooooooooooooooooooo much better than the global search
by Patrick, 2018-02-20

it does a greatjob.
by Shawn Noble, 2017-02-17
View all user reviews

Extension safety

Risk impact

ServiceNow Lookup requires very minimum permissions.

Risk likelihood

ServiceNow Lookup has earned a fairly good reputation and likely can be trusted.

Upgrade to see risk analysis details

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