ServiceNow Alert

This extension helps us to manage ServiceNow

What is ServiceNow Alert?

ServiceNow Alert is a Chrome extension that shows the number of unaccepted tickets in ServiceNow queues and provides notifications for updates. It allows users to follow specific groups and search results, and checks for updates every minute.

Download

Extension stats

By: ueneslucio

View on Chrome Web Store

Users: 280 ▼ -3

Rating: 4.43 (7)

Version: 1.1.19 (Last updated: 2016-07-13)

Creation date: 2016-07-13

Risk impact: High risk impact

Risk likelihood: Low risk likelihood

Manifest version: 2

Permissions:

alarms
notifications
tabs
storage
idle
*://*/*

Size: 88.33K

Email: ue*****@gmail.com

Ranking

# 50952 ▼ 407

Other rankings

#15113 in Workflow & Planning ▼ 28 #83 in ticket keyword 5 ▼ 2

Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

ServiceNow Alert show how many unaccepted tickets the user has in his queues in ServiceNow Application. If your queue has more tickets than before it will show a notification with the information of the newest one.

HOW TO USE

Login in ServiceNow;
Install ServiceNow Alert;
Set the root URL of your ServiceNow (default value https://aomev.service-now.com) in options.

If you wish you can follow just one group of yours. If you have any search result of ServiceNow page which you'd like to follow too, just go to Options and paste the URL you'd like to follow and save.

It will show how many tickets you have unaccepted in your queues in the extension icon. If the queue has 2 unaccepted tickets and it has now 4, the notification will show the newest ticket that arrived. Every minute it will check updates.

User reviews

We used this during Tokyo Olympics ; prior to covid we had big screens to monitor tickets through dashboard. during Covid we started working from home and then we got to know about this extension. it helped a lot to monitor tickets.

Amit Tarali, 2023-10-05

Thanks for the effort, good features, it makes our support periods easier.

garcia_t22, 2021-07-06

Like what I see.. Suggestions. Ability to follow multiple Qs/Searches.. AND ability to see/follow assigned ticket updates and SLA options.. I know.. a lot.. but would be so useful.