Service Dock

Service Dock is the mobile companion for small service businesses — appliance repair, cleaning, handyman and other home services. See your jobs, call and text customers from your business number, and keep your team on schedule from your phone.

YOUR DAY AT A GLANCE
• See this week's jobs with times, addresses and customer details
• Open any order to check the service, notes and status
• Update the status, start time and notes right from the job

FIND A TIME
• Choose a service and see who is free and when
• Tap a free start time to schedule the job and assign the technician
• Working hours, time off and existing jobs are taken into account

CALLS AND TEXTS FROM YOUR BUSINESS NUMBER
• Answer incoming calls on your phone, even when the app is closed
• Call customers so they always see your company number, not your personal one
• Read and reply to customer text messages
• Listen to voicemails and call recordings when your business turns them on

CUSTOMERS AND LOCATIONS
• Find customers quickly by name, phone or email
• Add new customers, service addresses and orders on site
• See a customer's orders, calls, texts and emails in one place
• Open addresses in your maps app for directions

STAY UP TO DATE
• Notifications for new and changed jobs, incoming calls and messages
• Changes made by your office appear on your phone right away

FOR OWNERS, DISPATCHERS AND TECHNICIANS
Each person sees what their role allows. Technicians see their own jobs and the customers they work with; owners and dispatchers see the whole schedule.

GETTING STARTED
Business owners create their account and set up their company in the Service Dock web app at app.servicedock.app. Team members join through the invitation email from their company, then sign in to this app with the same email.

Calling and texting use your business's own Twilio account. US text messaging requires A2P 10DLC registration, which the web app helps you prepare.