Reviews of tawk.to

By: tawk.to App

List of user reviews and ratings for tawk.to

Total ratings

3.86 (Rating count: 15,145)

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Review summary

Overall, reviews are mixed. Users praise the app for being free and useful for business, especially on the go, but many report serious instability after updates, particularly with notifications and sending/replying. Media attachments frequently fail to load, and there are several usability and admin-control limitations (limited notification settings, group management). These recurring issues affect reliability, though the free, business-friendly nature and core functionality keep the app popular.

Pros

Free to use
Helpful for business with 24/7 client support
Useful for on-the-go usage
Generally positive app with good reputation

Cons

Notifications frequently fail: no sound, vibrate-only, or missing alerts
Bugs introduced after updates that hinder sending/replying and other core features
Attachments and media often fail to load or display correctly
Limited control over settings and admin features (notification customization, group/department management)
Conversation management and basic UI bugs (cannot delete conversations, copy/paste issues, typing problems)

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User Reviews

Recent rating average: 3.20

All time rating average: 3.86

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33% (29)

Date	Author	Comment
2026-07-30	Da*****	varry good
varry good
2026-07-10	Ro*****	It's really good and useful. It's a great platform to get in touch with customers than a worst chatbot. keep it up tawk.to team.
It's really good and useful. It's a great platform to get in touch with customers than a worst chatbot. keep it up tawk.to team.
2026-06-20	Ji*****	cool app gud for website managing
cool app gud for website managing
2026-05-04	Ce*****	Good for non profit organisations like libraries.
Good for non profit organisations like libraries.
2026-04-19	La*****	Nice
Nice
2026-04-19	Sa*****	one of the worst application
one of the worst application
2026-04-15	Ri*****	notifications not coming
notifications not coming
2026-04-14	Is*****	When the customer types, we can't type a reply, this issue is happening from the last update.
When the customer types, we can't type a reply, this issue is happening from the last update.
2026-04-08	Ra*****	nothing works perfectly, notifications are on thier own, they can't handle notifications properly. file your android developer working on notifications.
nothing works perfectly, notifications are on thier own, they can't handle notifications properly. file your android developer working on notifications.
2026-04-06	so*****	this app is very helpful
this app is very helpful