Reviews of RMM N-able Take Control

By: N-able Technologies Ltd

List of user reviews and ratings for RMM N-able Take Control

Total ratings

2.47 (Rating count: 42)

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Review summary

Users find the RMM N-able Take Control app difficult to use due to frequent crashes, login hangs, and lack of standalone functionality. It requires additional apps—MSP RMM and TeamViewer—and specific permissions to operate correctly. While it serves as a companion to the main MSP RMM app to enable remote sessions, confusing setup instructions and poor communication hinder usability. Some users also note missing features like fingerprint support, reducing overall satisfaction.

Pros

Functions as a companion app to the MSP RMM app, providing remote control capabilities.
Provides a status dashboard with the option to launch the Take Control viewer.
Can successfully initiate remote sessions when used with the correct setup including other required apps.

Cons

Frequently experiences crashes and connectivity issues, even on high-end devices.
Often hangs at the login screen requiring users to clear cache and storage to regain access.
Lacks standalone functionality; requires installation of multiple apps (MSP RMM and TeamViewer) and specific permissions to work properly.
Poor user communication regarding necessary steps and updates, leading to confusion.
Does not support fingerprint authentication on some devices (e.g., Tab S4).

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User Reviews

Recent rating average: 2.30

All time rating average: 2.47

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88% (7)

Date	Author	Comment
2024-04-03	Ba*****	nable rmm app won't work, so this one is also useless
nable rmm app won't work, so this one is also useless
2022-01-29	Ze*****	This app needs serious attention from N-able to be truly useful. Every few weeks it just hangs at login until you clear the cache, clear storage and then login all over again. The app is basically just a status dashboard with the option to launch the Take Control viewer.
This app needs serious attention from N-able to be truly useful. Every few weeks it just hangs at login until you clear the cache, clear storage and then login all over again. The app is basically just a status dashboard with the option to launch the Take Control viewer.