Helpr — Support Platform

Helpr is the support platform that lets you see what your customers see — and solve issues in real time.

Respond to live chat conversations, co-browse your customer’s screen, and let AI handle the rest — all from your iPhone or iPad.

LIVE CHAT

Respond to visitors the moment they reach out. See who’s on your site, what page they’re on, and jump into conversations with full context.

• Real-time messaging with typing indicators and read receipts
• Send images, files, audio, and video directly in chat
• Auto-translate messages in 194 languages
• Continue conversations seamlessly across devices

VISUAL ASSIST (CO-BROWSE)

Stop asking “can you describe what you see?” See their screen live and guide them through solutions directly.

• One-click co-browse from any chat
• End-to-end encrypted sessions
• No downloads or plugins required
• Works on any website (React, Shopify, WordPress, and more)

AI ASSISTANT

Let Luca, your built-in AI agent, help you respond faster or handle conversations automatically.

• Assist mode: AI suggests replies for approval
• Reply mode: AI handles conversations autonomously
• Learns from your knowledge base, catalogs, and URLs
• Web search for real-time answers

BUILT FOR TEAMS

Collaborate efficiently and manage conversations at scale.

• Multi-agent support with presence indicators
• Internal notes and smart routing
• Satisfaction ratings and response analytics
• Omnichannel inbox: email, WhatsApp, Instagram, Messenger

SECURITY FIRST

Your data and your customers’ data are protected.

• AES-256-GCM encryption at rest
• End-to-end encrypted co-browsing
• 2FA, passkeys, and biometric login
• SOC 2-aligned practices

STAY IN THE LOOP

Never miss a message.

Get push notifications for new chats, replies, and assignments — and respond instantly from anywhere.

Helpr requires an active account. Sign up for free at helpr.so.