Ride SMART Flex

Name: Ride SMART Flex
Rating: 4.36 (501 reviews)
Author: Via Transportation Inc.

By: Via Transportation Inc.

Use SMART Flex for microtransit rides in Wayne, Macomb, and Oakland counties!

Features & Capabilities

Ride SMART Flex offers a smart, easy, affordable, and green ridesharing service across the Detroit area, including Wayne, Macomb, and Oakland counties. With just a few taps, users can book on-demand rides via the app, getting picked up at nearby corners without detours or delays. This innovative transit option encourages ride sharing to save money and reduce carbon emissions.

SMART Flex emphasizes affordability, allowing rides within its service zone at low prices, with eligible users able to pay via pre-tax commuter benefit cards. The service is sustainable by reducing road congestion and CO2 emissions, contributing positively to urban environmental health. Its connected app provides real-time fixed route schedules and wait times, helping riders navigate the entire SMART network efficiently. Reach out for support or rate the experience to foster continuous improvement.

User Growth & Download Statistics

App

By:

Via Transportation Inc.

Downloads:

53,842 225

Rating:

4.36

(501) 1 ratings

Version:

4.27.13 Last updated: 2026-06-28

Version code:

17426

Creation date:

2021-03-05

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk

Size:

149.20MB

Email:

su*****@ridewithvia.com

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-04

Compare stats and ranking:

Ranking

# 281,629 ▼ 351

Other platforms

Ride SMART Flex (v4.27.1)

4.80

(2,199)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Via Transportation Inc.

Google Play Store

https://play.google.com/store/apps/details?id=smart.detroit

Email:

su*****@ridewithvia.com

User Reviews

Users appreciate the affordability and the friendliness of drivers, with some praising improved pick-up location accuracy. However, the app suffers from frequent crashes, unreliable ride scheduling, and poor GPS/map functionality. Many users experience delayed or canceled rides, limited service areas, and poor coordination between driver and rider apps. While customer service is helpful when reachable, the overall unreliability and app performance issues significantly hinder user experience and trust in the service.

Pros

Very affordable compared to services like Uber and Lyft, with some rides offered for free or at a low cost.
Drivers are generally friendly, careful, professional, and empathetic.
When the service works, it makes transportation easier for people who rely on it, such as disabled riders or those without cars.
Customer service center staff are helpful and professional when contacted directly.
The pick-up and drop-off locations have improved in accuracy after app updates.

Cons

The app is often unreliable, crashing, freezing, or failing to load rides, causing frustration and delays.
Scheduling rides through the app is problematic as rides often don't confirm, get canceled, or change locations without warning.
The GPS tracking and maps are inaccurate, with drivers sometimes sent in circles or virtual stops placed randomly, leading to delays or no-shows.
Service coverage is limited, leaving some users out of zone even for short trips, hindering access especially for disabled or job-seeking riders.
Communication and synchronization issues between riders' app and drivers' app lead to confusion, misinformation, and missed rides.

Recent reviews

So I don't usually leave detailed reviews, especially one this long, but this needs to be said. It was good in the beginning. Now, either wait times are too long or the usual "we can't find you a ride" when you literally see four different smart flexes driving by. I don't if there's not enough drivers or an app issue or something else, but you guys need to resolve that because this is ridiculous. The only reason I am even giving two stars is because it is affordable.