Metro Flex

Name: Metro Flex
Rating: 4.57 (272 reviews)
Author: Via Transportation Inc.

By: Via Transportation Inc. App

Order on-demand transit rides from your phone with King County Metro Flex.

Features & Capabilities

Metro Flex is an innovative on-demand neighborhood transit service by King County Metro that lets you book rides quickly and conveniently right from your phone. Offering affordable travel at the same cost as a regular bus trip, Metro Flex provides easy access to transit vehicles in your local area with just a few taps.

With Metro Flex, you can create an account, book rides instantly, and meet your driver at a nearby corner, making transit faster and more convenient. The service supports seamless transfers with your ORCA card or Transit GO Ticket, including free transfer options to buses and Sound Transit Link light rail. Youth up to 18 ride free, offering an inclusive option for families. Metro Flex delivers a reliable and budget-friendly transit experience perfect for King County residents looking for flexible transportation options.

User Growth & Download Statistics

App

By:

Via Transportation Inc.

Downloads:

27,789 320

Rating:

4.57

(272) 0.01

Version:

4.27.13 Last updated: 2026-06-28

Version code:

17371

Creation date:

2023-02-22

Publisher country:

Permissions:

android.permission.ACCESS_COARSE_LOCATION Very high risk
android.permission.ACCESS_FINE_LOCATION Very high risk
android.permission.CALL_PHONE Very high risk
android.permission.CAMERA Very high risk
android.permission.READ_EXTERNAL_STORAGE High risk
android.permission.ACCESS_ADSERVICES_ATTRIBUTION Low risk
android.permission.FOREGROUND_SERVICE Low risk
android.permission.INTERNET Low risk
android.permission.POST_NOTIFICATIONS Low risk
android.permission.RECEIVE_BOOT_COMPLETED Low risk

Size:

149.01MB

Email:

su*****@ridewithvia.com

URLs:

Full description:

Source:

Google Play Store

Data ingested on:

2026-07-14

Compare stats and ranking:

Ranking

# 371,550 ▼ 1,030

Other platforms

Metro Flex (v4.27.1)

4.60

(1,001)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Android app. Please use these information below to contact the Android app developer.

Developed by:

Via Transportation Inc.

Google Play Store

https://play.google.com/store/apps/details?id=ridewithvia.metroflexseattle

Email:

su*****@ridewithvia.com

User Reviews

The Metro Flex app is praised for affordability, decent drivers, and useful hours but is widely criticized for unreliability, long wait times, buggy and unresponsive app features, frustrating pickup/dropoff locations, poor customer support, and overbearing notifications, making it difficult for users to depend on for daily transportation needs.

Pros

The service is affordable and useful when it works.
Drivers are mostly professional and polite according to some users.
App is a good idea and has potential benefits over other transport options.
Runs during convenient hours for riders.
Offers ride-sharing options that can be economical.

Cons

App is unreliable with frequent cancellations and inability to book rides properly.
Drivers are often late, ignore pickup instructions, or don't arrive at designated locations.
The app has bugs including crashes, poor tracking, and unusable menus.
Multiple users experience long wait times, often 20-60 minutes or more, making it unsuitable for daily commutes.
Inconvenient pickup and drop off locations that often require extra transfers.
Customer service is unhelpful or even bans users unfairly.
The app frequently suggests bus routes instead of rides, reducing its value.
Notifications are excessive and not easily customizable.

Recent reviews

Worst app ever. Drivers are abusive and don't know what they're doing, customer care banned me from services for a week after I got attacked by a driver, the app cancels trips, they're never on time. Don't waste your time setting this up.