Pirios Mobile

Pirios Mobile is a mobile application for Pirios Contact Center agents. It allows them to receive and make SIP calls directly from their smartphone—in the office, from home, or in the field.

Features:
• Incoming and outgoing calls via SIP/WebRTC
• Integration with contact center queues and caller ID
• Dialer and phonebook with contact search
• Call history (all, missed) with callback option
• Agent statuses: ready, break, busy, off, and more
• Audio support: speakerphone, handset, Bluetooth
• Touch-tone keypad (DTMF) during calls
• Push notifications and call management in the background/on the lock screen (Android)
• Server and SIP configuration (including import via QR code)
• Polish and English languages

Requirements:
The application requires an agent account and a configured Pirios platform instance (API server, SIP gateway). It is not intended for standalone use without the Pirios system.

Permissions:
The app requests access to the microphone (for calls), camera (for QR scanning), notifications, and Android phone features (for receiving calls in the background).

Support:
If you experience any issues, please contact your organization's Pirios administrator.