CallTech Agent

CallTech Agent is a professional VoIP softphone application designed for virtual PBX agents to manage corporate calls from their mobile devices.

▸ WHAT DOES IT DO?

It allows you to make and answer outgoing calls from your corporate virtual PBX line, whether in the field or on the go, without having to stay at a fixed computer. All conversations proceed through your company's VoIP infrastructure, your personal phone bill is not affected, and call records are processed into your corporate system.

▸ HIGHLIGHTED FEATURES

• Outbound dialing from mobile
• Incoming call notifications — wakes you up even when the app is closed or the screen is locked
• Full-screen incoming call interface (accept/reject)
• Mute microphone, unmute speakerphone, send DTMF tones during a call
• Call history — view all your outgoing and incoming calls
• Company directory — quick search through registered contacts and companies
• Break management — update break status during shift
• Turkish + English interface
• Light/Dark theme (automatically adapts to system settings)

▸ TERMS OF USE

This application can only be used by agents registered on the CallTech corporate virtual PBX platform. An account and extension number created by your manager are required to use it. It is not suitable for individual use.

▸ PERMISSIONS

The application requires the following permissions to function properly:
• Microphone — audio transmission during voice calls (no audio is recorded)
• Notification — incoming call alert
• Full-screen notification — opening the incoming call interface on the lock screen
• Background service — keeping the call connection alive
• Battery optimization exception (recommended) — to prevent missed incoming calls
• Restart after reboot — restarting the call listener when the device reboots

▸ TECHNICAL REQUIREMENTS

• Android 8.0 (API 26) and above
• Active internet connection (4G/5G/Wi-Fi)
• CallTech corporate account

▸ PRIVACY

For detailed information about the data processed by the application, please see the Data Security section. All communication is protected by TLS encryption, and session information is stored in secure storage on the device (Android Keystore).