Totango Touchpoint Connect

Without leaving Gmail, users can search for accounts, select contacts, and automatically log the email as a touchpoint in Totango

Totango Touchpoint Connect - Enhance Gmail Productivity

"Totango Touchpoint Connect" is a Chrome extension that enhances productivity by enabling users to log emails as touchpoints directly in Totango. Users can search for accounts, select contacts, and easily add them to email distribution lists, all while maintaining visibility into customer communications. This integration improves cross-functional collaboration and ensures that crucial communication is recorded in the Totango platform, requiring only a valid Totango account for use.

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Extension stats

By: Totango

Users: 606

Rating: 3.67

(3)

Version: 1.0.1 (Last updated: 2024-03-25)

Creation date: 2023-10-15

Risk impact: Moderate risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

scripting

Host permissions:

https://mail.google.com/

Size: 1.63M

Email: li*****@totango.com

URLs: Privacy policy

Ranking

# 37,831 ▲ 779

Other rankings

#26833 in Workflow & Planning ▲ 48 #39 in connect keyword 24 ▲ 5 #76 in connection keyword 33 ▲ 4

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

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Using Touchpoint Connect increases productivity and improves cross-functional visibility into customer communication by allowing users to:

Expand a drawer UI that has a “log to timeline” checkbox
Search for accounts
Select accounts and associated contact
Add selected accounts and contact information to the emails distribution list
Record a copy of the email in the Totango platform for that account

To use Totango Touchpoint Connect, you need a valid Totango account.

User reviews

Was really hoping for a more automated process of logging emails to Totango, accessing email templates, and tracking logs (opens, clicks, etc.). This plug-in requires you to select the company you wish your email to be logged each time. Using an auto-bcc plug-in to [email protected] is working better for my needs. If you need to access your contact list and that's it, this was a nice plug-in for that. I've already removed it and will wait for the next version.

Nick Elliott, 2023-10-16

I've been waiting over a year for this Gmail + Totango integration... it works like a charm and makes things SO MUCH EASIER. Just started using it and am excited to see Touchpoint Templates available soon.