Totango Touchpoint Connect

Without leaving Gmail, users can search for accounts, select contacts, and automatically log the email as a touchpoint in Totango

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Stats

By: Totango

View on Chrome Web Store

Users: 514 ▲ 3

Rating: 3.67 (3)

Version: 1.0.1 (Last updated: 2024-03-25)

Creation date: 2023-10-15

Risk impact: Moderate risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

scripting

Host permissions:

https://mail.google.com/

Size: 1.63M

Email: li*****@totango.com

URLs: Website ,Privacy policy

Stats date:

Chrome-Stats Rank

# 38089 ▲ 65

Other rankings

#25884 in Workflow & Planning ▲ 42 #19 in connect keyword 29 ▲ 6 #25 in connection keyword 38 ▲ 3 #186 in account keyword 16 ▲ 46

Other platforms

Not available on Firefox

Not available on Edge

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Summary

Analyze keywords

Using Touchpoint Connect increases productivity and improves cross-functional visibility into customer communication by allowing users to:

Expand a drawer UI that has a “log to timeline” checkbox
Search for accounts
Select accounts and associated contact
Add selected accounts and contact information to the emails distribution list
Record a copy of the email in the Totango platform for that account

To use Totango Touchpoint Connect, you need a valid Totango account.

User reviews

Was really hoping for a more automated process of logging emails to Totango, accessing email templates, and tracking logs (opens, clicks, etc.). This plug-in requires you to select the company you wish your email to be logged each time. Using an auto-bcc plug-in to [email protected] is working better for my needs. If you need to access your contact list and that's it, this was a nice plug-in for that. I've already removed it and will wait for the next version.

Nick Elliott, 2023-10-16

I've been waiting over a year for this Gmail + Totango integration... it works like a charm and makes things SO MUCH EASIER. Just started using it and am excited to see Touchpoint Templates available soon.

Shona Fenner, 2023-10-16

Love working in Totango, and this makes life so much easier to extend my workflow to my inbox!

Kristin Lisson, 2023-10-15

View all user reviews

Safety

Risk impact

Totango Touchpoint Connect may not be safe to use and it requires some risky permissions. Exercise caution when installing this extension. Review carefully before installing.