Totango Touchpoint Connect

Without leaving Gmail, users can search for accounts, select contacts, and automatically log the email as a touchpoint in Totango

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Extension stats

By: Totango

View on Chrome Web Store

Users: 594 ▲ 11

Rating: 3.67 (3)

Version: 1.0.1 (Last updated: 2024-03-25)

Creation date: 2023-10-15

Risk impact: Moderate risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

scripting

Host permissions:

https://mail.google.com/

Size: 1.63M

Email: li*****@totango.com

URLs: Privacy policy

Ranking

# 36957 ▲ 1098

Other rankings

#26758 in Workflow & Planning ▲ 12 #46 in connect keyword 23 #71 in connection keyword 27 ▼ 1 #292 in account keyword 14 ▲ 4

Other platforms

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Not available on Edge

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Extension summary

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Using Touchpoint Connect increases productivity and improves cross-functional visibility into customer communication by allowing users to:

Expand a drawer UI that has a “log to timeline” checkbox
Search for accounts
Select accounts and associated contact
Add selected accounts and contact information to the emails distribution list
Record a copy of the email in the Totango platform for that account

To use Totango Touchpoint Connect, you need a valid Totango account.

User reviews

Was really hoping for a more automated process of logging emails to Totango, accessing email templates, and tracking logs (opens, clicks, etc.). This plug-in requires you to select the company you wish your email to be logged each time. Using an auto-bcc plug-in to [email protected] is working better for my needs. If you need to access your contact list and that's it, this was a nice plug-in for that. I've already removed it and will wait for the next version.

Nick Elliott, 2023-10-16

I've been waiting over a year for this Gmail + Totango integration... it works like a charm and makes things SO MUCH EASIER. Just started using it and am excited to see Touchpoint Templates available soon.