Gainsight Assist

Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.

What is Gainsight Assist?

'Gainsight Assist' is a Chrome plugin designed to simplify daily customer communications. It offers users the convenience of accessing Gainsight email templates within Gmail, ensuring consistent and time-efficient customer exchanges. Moreover, it offers the utility to sync emails directly to Timeline from the inbox, ensuring every significant interaction is captured.

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Stats

By: Gainsight

View on Chrome Web Store

Users: 10,000+

Rating: 2.32 (37)

Version: 3.5.0 (Last updated: 2024-02-09)

Creation date: 2020-07-01

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

storage
scripting

Host permissions:

https://mail.google.com/*
https://mail-attachment.googleusercontent.com/

Size: 1.18M

Email: ap*****@gainsight.com

URLs: Website ,Privacy policy

Stats date:

Chrome-Stats Rank

# 9105 ▼ 115

Other rankings

#10278 in Workflow & Planning ▲ 22 #242 in policy keyword 19 #267 in plugin keyword 65 ▲ 2

Other platforms

Not available on Firefox

Not available on Edge

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Summary

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Make managing your day-to-day customer communications easier than ever before with the Gainsight Assist plugin. Gainsight users can access your Gainsight email templates directly within Gmail, saving you time when composing customer emails and helping to drive consistency in your communications. And, the ability to log emails to Timeline from within your inbox saves time and ensures that every important conversation is captured.

By installing this extension, you agree to the Gainsight Privacy Policy at https://www.gainsight.com/policy/privacy/

For more information, please visit https://www.gainsight.com.

User reviews

User reviews summary

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Super easy to use
Good when it works
Automation for logging emails

Cons

Constantly disappears
Unreliable
Inconsistent

Most mentioned

Disappears from Gmail
Requires uninstalling and reinstalling
Breaks frequently

Recent reviews

Extension keeps disappearing, really need to get this fixed

Alyson Schenk, 2024-03-27

Extension is supposed to make CSM life easier by : 1. Forcing you reinstall this every month when it breaks/disappears. 2. Reopen old mails to manually push to Gainsight as extension does not auto-log email. It is far easier to copy paste what you want into Gainsight, defeating the purpose of this piece of code. 0.5/10 would not recommend.

Vinay Swamynathan, 2024-03-27

Super easy to use, love that you can easily search for the accounts to associate the Threads to. There is a bit of automation as far as logging the emails you need in the Gainsight Timeline, but you have to manually choose to log by clicking the Gainsight icon. For a while I forgot to log emails, so my feedback would be, before sending maybe remind/ ask users if they want to log the email to Gainsight.

Armando “Mando” Origel, 2024-03-04

View all user reviews

Safety

Risk impact

Gainsight Assist is risky to use as it requires a number of sensitive permissions that can potentially harm your browser and steal your data. Exercise caution when installing this extension. Review carefully before installing. We recommend that you only install Gainsight Assist if you trust the publisher.