Gainsight Assist

Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.

What is Gainsight Assist?

'Gainsight Assist' is a Chrome plugin designed to simplify daily customer communications. It offers users the convenience of accessing Gainsight email templates within Gmail, ensuring consistent and time-efficient customer exchanges. Moreover, it offers the utility to sync emails directly to Timeline from the inbox, ensuring every significant interaction is captured.

Download

Extension stats

By: Gainsight

View on Chrome Web Store

Users: 10,000+

Rating: 1.80 (49)

Version: 8.0.1 (Last updated: 2024-11-14)

Creation date: 2020-07-01

Risk impact: High risk impact

Risk likelihood: Moderate risk likelihood

Manifest version: 3

Permissions:

storage
scripting

Host permissions:

https://mail.google.com/*
https://mail-attachment.googleusercontent.com/

Size: 1.26M

Email: ap*****@gainsight.com

URLs: Privacy policy

Ranking

# 9359 ▼ 33

Other rankings

#11074 in Workflow & Planning ▲ 8 #163 in policy keyword 10 ▼ 14 #212 in plugin keyword 52 ▼ 7 #243 in sheets extension keyword 12 ▲ 17 #275 in customer keyword 4 ▼ 17

Other platforms

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Make managing your day-to-day customer communications easier than ever before with the Gainsight Assist plugin. Gainsight users can access your Gainsight email templates directly within Gmail, saving you time when composing customer emails and helping to drive consistency in your communications. And, the ability to log emails to Timeline from within your inbox saves time and ensures that every important conversation is captured.

By installing this extension, you agree to the Gainsight Privacy Policy at https://www.gainsight.com/policy/privacy/

For more information, please visit https://www.gainsight.com.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Good when it works
Easy to search for accounts to associate threads
Helps log emails to Gainsight timeline
Conceptually useful for customer success management

Cons

Constantly disappears or fails to sync
Requires multiple clicks to log emails
Less intuitive with recent updates
Increased complexity and time added to workflow
Unreliable performance and frequent need for reinstallation

Most mentioned

Constant problems with syncing
Increased number of clicks required to log emails
Extension disappearing or disconnecting
Frustration with recent updates adding complexity
Comparison to more reliable alternatives

Recent reviews

Same as everyone else. Useful when it works, but it's so unreliable. Have had to uninstall and re-install 2-3x+ already which is so needlessly time consuming

A S, 2024-11-11

Constant problems with syncing back to Gainsight. Feels like it works for two days and then something else breaks. Garbage.

Andrew Furze, 2024-10-25

GS what is going on? You are making us more inefficient at our job. 1. when sending a new email, a user has to click ADD THIS EMAIL TO TIMELINE every single time, any reason it doesn't default to have that box checked off? 2. I have to install and uninstall the chrome extension about 2-3x per week just to get it to work. 3. When dealing with Multi-locations, you all don't sync emails to all locations just one which is time consuming for the user to go back into GS to edit the message and add the rest of the companies associated. 4) when replying to emails, users have to make sure to click the company/relationship + click on add. Any reason this doesn't sync automatically to the proper account? Users can just make sure the account is correct instead of adding more and more clicks to our workflow.