Gainsight Assist

Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.

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Gainsight Assist - Revolutionizing Customer Communications

'Gainsight Assist' is a Chrome plugin designed to simplify daily customer communications. It offers users the convenience of accessing Gainsight email templates within Gmail, ensuring consistent and time-efficient customer exchanges. Moreover, it offers the utility to sync emails directly to Timeline from the inbox, ensuring every significant interaction is captured.

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Extension stats

By: Gainsight

Users: 10,000+

Rating: 1.80

(50)

0.02

Version: 8.0.1 (Last updated: 2024-11-14)

Creation date: 2020-07-01

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
scripting

Host permissions:

https://mail.google.com/*
https://mail-attachment.googleusercontent.com/

Size: 1.26M

Email: ap*****@gainsight.com

URLs: Privacy policy

Ranking

# 8,674 ▲ 57

Other rankings

#11007 in Workflow & Planning ▼ 3

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Make managing your day-to-day customer communications easier than ever before with the Gainsight Assist plugin. Gainsight users can access your Gainsight email templates directly within Gmail, saving you time when composing customer emails and helping to drive consistency in your communications. And, the ability to log emails to Timeline from within your inbox saves time and ensures that every important conversation is captured.

By installing this extension, you agree to the Gainsight Privacy Policy at https://www.gainsight.com/policy/privacy/

For more information, please visit https://www.gainsight.com.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

When it works, it provides useful functionality for logging emails and associating them with accounts.
The search feature for accounts to associate email threads is appreciated by some users.
The idea of the extension is well-conceived, aiming to streamline CSM workflows.

Cons

The extension is frequently unreliable, disappearing often and requiring multiple reinstalls per week.
The latest update introduced a cumbersome process requiring more clicks and making it less intuitive compared to earlier versions.
There are constant syncing issues with Gainsight, leading to inefficiencies in users' workflows.

Most mentioned

The extension often disappears, leading users to have to uninstall and reinstall it multiple times.
The recent updates have made the email logging process more complicated and time-consuming than before.
Users are frustrated with the lack of automatic logging for emails, which was a desired feature.

User reviews

I’ve been using this extension for 18 months and have to reinstall it almost every week.

Georgia Sibley, 2025-01-16

Same as everyone else. Useful when it works, but it's so unreliable. Have had to uninstall and re-install 2-3x+ already which is so needlessly time consuming