Gainsight Assist

Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.

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Gainsight Assist - Revolutionizing Customer Communications

'Gainsight Assist' is a Chrome plugin designed to simplify daily customer communications. It offers users the convenience of accessing Gainsight email templates within Gmail, ensuring consistent and time-efficient customer exchanges. Moreover, it offers the utility to sync emails directly to Timeline from the inbox, ensuring every significant interaction is captured.

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Extension stats

By: Gainsight

Users: 10,000+

Rating: 1.82

(49)

Version: 8.0.1 (Last updated: 2024-11-14)

Creation date: 2020-07-01

Risk impact: High risk impact

Risk likelihood:

Moderate risk likelihood

Manifest version: 3

Permissions:

storage
scripting

Host permissions:

https://mail.google.com/*
https://mail-attachment.googleusercontent.com/

Size: 1.26M

Email: ap*****@gainsight.com

URLs: Privacy policy

Ranking

# 9,267 ▲ 60

Other rankings

#11077 in Workflow & Planning ▲ 26 #179 in policy keyword 14 ▲ 71 #251 in plugin keyword 58 ▼ 23 #282 in customer keyword 5 ▼ 35

Other platforms

Not available on Android

Not available on Firefox

Not available on Edge

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Extension summary

Analyze keywords

Make managing your day-to-day customer communications easier than ever before with the Gainsight Assist plugin. Gainsight users can access your Gainsight email templates directly within Gmail, saving you time when composing customer emails and helping to drive consistency in your communications. And, the ability to log emails to Timeline from within your inbox saves time and ensures that every important conversation is captured.

By installing this extension, you agree to the Gainsight Privacy Policy at https://www.gainsight.com/policy/privacy/

For more information, please visit https://www.gainsight.com.

User reviews

These summaries are automatically generated weekly using AI based on recent user reviews. Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate, spammy, or outdated.

Pros

Great idea behind the extension; when it works, it is useful
Ability to search for accounts to associate with email threads
Some level of automation in logging emails

Cons

Unreliable; frequently disappears or requires uninstalling and reinstalling
New interface requires more clicks to log emails, making it cumbersome to use
Issues with syncing emails to Gainsight, especially with multi-location accounts

Most mentioned

The extension constantly disappears and is unreliable
New update requires more clicks to log emails, making the workflow inefficient
Frustration with the need to uninstall and reinstall frequently

User reviews

Same as everyone else. Useful when it works, but it's so unreliable. Have had to uninstall and re-install 2-3x+ already which is so needlessly time consuming

A S, 2024-11-11

Constant problems with syncing back to Gainsight. Feels like it works for two days and then something else breaks. Garbage.

Andrew Furze, 2024-10-25

GS what is going on? You are making us more inefficient at our job. 1. when sending a new email, a user has to click ADD THIS EMAIL TO TIMELINE every single time, any reason it doesn't default to have that box checked off? 2. I have to install and uninstall the chrome extension about 2-3x per week just to get it to work. 3. When dealing with Multi-locations, you all don't sync emails to all locations just one which is time consuming for the user to go back into GS to edit the message and add the rest of the companies associated. 4) when replying to emails, users have to make sure to click the company/relationship + click on add. Any reason this doesn't sync automatically to the proper account? Users can just make sure the account is correct instead of adding more and more clicks to our workflow.