Gainsight Assist
Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.
Total ratings
1.80
(Rating count:
49)Review summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated. Pros
- Good when it works
- Easy to search for accounts to associate threads
- Helps log emails to Gainsight timeline
- Conceptually useful for customer success management
Cons
- Constantly disappears or fails to sync
- Requires multiple clicks to log emails
- Less intuitive with recent updates
- Increased complexity and time added to workflow
- Unreliable performance and frequent need for reinstallation
Most mentioned
- Constant problems with syncing
- Increased number of clicks required to log emails
- Extension disappearing or disconnecting
- Frustration with recent updates adding complexity
- Comparison to more reliable alternatives
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Recent reviews
Recent rating average:
1.10
All time rating average:
1.80
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-11-11 |  | | en | Same as everyone else. Useful when it works, but it's so unreliable. Have had to uninstall and re-install 2-3x+ already which is so needlessly time consuming |
| 2024-10-25 |  | | en | Constant problems with syncing back to Gainsight. Feels like it works for two days and then something else breaks. Garbage. |
| 2024-10-15 |  | | en | GS what is going on? You are making us more inefficient at our job. 1. when sending a new email, a user has to click ADD THIS EMAIL TO TIMELINE every single time, any reason it doesn't default to have that box checked off? 2. I have to install and uninstall the chrome extension about 2-3x per week just to get it to work. 3. When dealing with Multi-locations, you all don't sync emails to all locations just one which is time consuming for the user to go back into GS to edit the message and add the rest of the companies associated. 4) when replying to emails, users have to make sure to click the company/relationship + click on add. Any reason this doesn't sync automatically to the proper account? Users can just make sure the account is correct instead of adding more and more clicks to our workflow. |
| 2024-10-15 |  | | en | Absolutely terrible and unusable after the previous update. |
| 2024-09-26 |  | | en | Not a fan of the new plug in. The slider gets in the way of writing emails and blocks a portion of your text which I haven't found a way around yet. And the pop-out when associating emails with accounts has really bad formatting and shows up with windows that are oddly layered. Also not a big fan of the multiple clicks to complete what used to be a much more simple action. |
| 2024-09-25 |  | | en | Don't want to just pile on but the updates to Gainsight Assist (multiple clicks to log emails) has essentially made this unusable. |
| 2024-09-17 |  | | en | What have they done!? Adding clicks and complexity to a simple request of logging an email. It's already frustrating that is isn't fully automated Since the awful update - the extension constantly disappears. How could such a big company get it so wrong |
| 2024-09-16 |  | | en | Horrible extension- the new email log in option is more clicks and just doesn't make sense- this should be a built in feature that doesn't require any manual work- you could definitely learn from Churn Zero. In addition the extension "disconnects and disappears" literally every single day, requiring us to go into the extension, manage, update and reload the email browser- this is ridiculous. |
| 2022-10-28 |  | | en | I lead a CS team and every member of the team has complained about the new GS Assist extension for Gmail. They have to proactively remember to open it (rather than it being a check box near the 'send' button like before), and it takes at least 4 clicks to do what once was 1, so they're not proactively adding emails to timelines which is a big risk for us. |
| 2024-09-09 |  | | en | The new update to log emails to timeline requires more steps than the prior option, the previous way to log emails that has the simple checkbox worked better. Could you revert it back? |
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