Chrome-Stats extension
Gainsight Assist
Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.
Total ratings for Gainsight Assist
2.32
(Rating count:
37)
User reviews summary
These summaries are automatically generated weekly using AI based on recent user reviews.
Chrome Web Store does not verify user reviews, so some user reviews may be inaccurate,
spammy, or outdated.
Pros
- Super easy to use
- Good when it works
- Automation for logging emails
Cons
- Constantly disappears
- Unreliable
- Inconsistent
Most mentioned
- Disappears from Gmail
- Requires uninstalling and reinstalling
- Breaks frequently
Upgrade to see all 41 reviews
Recent reviews for Gainsight Assist
Recent rating average:
1.70
All time rating average:
2.32
Upgrade to see all 41 reviews
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| Date | Author | Rating | Lang | Comment |
|---|---|---|---|---|
| 2024-04-26 |  |
|
en | Words can't describe how heinous this add on is. It's more unreliable than the economy, it breaks once a week, doesn't record the right information and forces more time in seat working on process adherence, than giving me time back. If it wasn't company mandated I would uninstall, as quickly as humanly possible. Unreal, awful, so bad, I have genuine passion towards this application and it should be studied. I loathe it. |
| 2024-03-27 |  |
|
en | Extension keeps disappearing, really need to get this fixed |
| 2024-03-27 |  |
|
en | Extension is supposed to make CSM life easier by : 1. Forcing you reinstall this every month when it breaks/disappears. 2. Reopen old mails to manually push to Gainsight as extension does not auto-log email. It is far easier to copy paste what you want into Gainsight, defeating the purpose of this piece of code. 0.5/10 would not recommend. |
| 2024-03-04 |  |
|
en | Super easy to use, love that you can easily search for the accounts to associate the Threads to. There is a bit of automation as far as logging the emails you need in the Gainsight Timeline, but you have to manually choose to log by clicking the Gainsight icon. For a while I forgot to log emails, so my feedback would be, before sending maybe remind/ ask users if they want to log the email to Gainsight. |
| 2024-02-20 |  |
|
en | I want to like this addon, but as others have said, the addon constantly "disappears" requiring to remove and re-add. As I write this review, I'm going to reinstall the addon for the third time this year (mid-Feb) in the hope it will again sync emails properly to Gainsight. |
| 2024-02-09 |  |
|
en | Unreliable. Wish it would automatically record email activity like other comparable apps instead of having to click to log each time. |
| 2023-11-13 |  |
|
en | Good when it works, but frequently disappears and the only workaround is to uninstall and re-install it for it to show up. Right now is not working at all, we are all hoping for the enhancement to be published in the Chrome Web Store. |
| 2024-01-25 |  |
|
en | When it works, it's great. However, it constantly disappears causing you to have to uninstall and reinstall the tool. |
| 2024-01-15 |  |
|
en | It constantly disappears. Very unreliable ;( |
| 2024-01-09 |  |
|
en | It keeps disconnecting. Not reliable. |
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