Gainsight Assist

Name: Gainsight Assist
Rating: 1.8478260869565215 (46 reviews)
Author: Gainsight

Access Gainsight email templates and easily sync emails to Timeline directly from Gmail to save time & effort in your day.

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Gainsight Assist Chrome Extension

Gainsight Assist simplifies your day-to-day customer communication by integrating Gainsight email templates directly into your Gmail interface. With this extension, you can effortlessly compose emails using predefined templates, ensuring consistency and saving valuable time. Additionally, it allows you to log your emails directly to the Gainsight Timeline, making sure that all your important conversations are captured without extra effort.

Streamline your workflow and enhance your productivity with Gainsight Assist, the perfect tool for Gainsight users looking to optimize their email management. After installation, ensure you read and accept the Gainsight Privacy Policy. For more information about Gainsight and its tools, visit Gainsight.com.

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By: Gainsight

Users: 10,000+

Rating: 1.85

(46)

Version: 8.0.1 (Last updated: 2024-11-14)

Creation date: 2020-07-01

Risk:

Permissions:

storage
scripting

Host permissions:

https://mail.google.com/*
https://mail-attachment.googleusercontent.com/

Size: 1.26M

Email: ap*****@gainsight.com

URLs: Privacy policy

Full description: See detailed description

Source: Chrome Web Store

Updated: 18 hours ago

Ranking

# 8,906 ▲ 50

Other rankings

#10285 in Workflow & Planning ▲ 11 #294 in customer keyword 36 ▲

User reviews

Pros

When it works, it provides useful functionality for logging emails and associating them with accounts.
The search feature for accounts to associate email threads is appreciated by some users.
The idea of the extension is well-conceived, aiming to streamline CSM workflows.

Cons

The extension is frequently unreliable, disappearing often and requiring multiple reinstalls per week.
The latest update introduced a cumbersome process requiring more clicks and making it less intuitive compared to earlier versions.
There are constant syncing issues with Gainsight, leading to inefficiencies in users' workflows.

Most mentioned

The extension often disappears, leading users to have to uninstall and reinstall it multiple times.
The recent updates have made the email logging process more complicated and time-consuming than before.
Users are frustrated with the lack of automatic logging for emails, which was a desired feature.

These summaries are automatically generated weekly using AI based on recent user reviews. User reviews may be inaccurate, spammy, or outdated.

User reviews

I’ve been using this extension for 18 months and have to reinstall it almost every week.

Georgia Sibley, 2025-01-16

Same as everyone else. Useful when it works, but it's so unreliable. Have had to uninstall and re-install 2-3x+ already which is so needlessly time consuming

A S, 2024-11-11

Constant problems with syncing back to Gainsight. Feels like it works for two days and then something else breaks. Garbage.

Andrew Furze, 2024-10-25

View all user reviews

Extension safety

Risk impact

Gainsight Assist requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Request access to the following domains: google.com, googleusercontent.com
High ******* ******* **** *** ****** ***** *** ***** ** ******* **** ********* ********* ** * *********** *****

Risk likelihood

Gainsight Assist is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Medium **** ********* *** *** **** *******
Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****

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