Totango In-App Builder (formerly Lou)

Engage your users and help them reach their goals with your product using Totango In-App interactive experiences.

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Totango In-App Builder (formerly Lou) empowers customer success, product, and marketing teams to deliver personalized, interactive experiences without coding. Quickly design and deploy in-app tours, announcements, and surveys to engage users and accelerate onboarding.

Leverage real-time customer data and insights to customize user journeys and improve product adoption across any website or web application, including help centers. Start crafting tailored experiences with Totango In-App Builder and boost your customer engagement today.

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By:: https://louassist.com
Users:: 1,000+
Rating:: 3.89
(9) 0.11
Version:: 2.6.23 (Last updated: 2024-11-20)
Creation date:: 2020-06-12
Risk:: High risk impact Very low risk likelihood
Permissions:: tabs
scripting
storage
webNavigation
Host permissions:: http://*/*
https://*/*
Size:: 14.89M
Email:: su*****@louassist.com
URLs:: Website ,Privacy policy
Full description:: See detailed description
Source:: Chrome Web Store
Updated:: a day ago

Ranking

# 26,303 ▼ 257

Other rankings

#4060 in Workflow & Planning ▼ 2

#14 in app keyword 53 ▲ 1

#48 in apps keyword 28 ▼ 2

#53 in user experience keyword 34 ▲ 5

#57 in customer keyword 14

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User reviews

Pros

Great for onboarding new users
Easy to use for non-tech members
Responsive and helpful support
High platform rating (12/10 or 10/10)
Effective for creating tutorials

Cons

Frequent bugs and loading issues
Metrics tracking breaks often
Lack of support response when issues arise
Some users report it not working at all

Recent reviews

I want to like it, and if there weren't so many bugs it would be great. But it seriously never loads. Finally after 20 minutes of trying and pushing it, something works to load the page. Then you can't even access the things in Totango. So frustrating.

Nate Hanks, 2025-01-17

Metrics tracking keeps breaking. No response from support for three weeks so far.

Jeff MacKay, 2024-05-06

good

uz tec, 2023-06-06

View all user reviews

Extension safety

Risk impact

Totango In-App Builder (formerly Lou) requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Risk likelihood

Totango In-App Builder (formerly Lou) has earned a good reputation and can be trusted.

Risk likelihood analysis details

High This extension has low user count. Unpopular extensions may not be stable or safe.
Low **** ********* *** ******* **** **** * ****** **** ***** ******** *** **** ****** ** ** ****** *** *****
Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
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