Userlane

Name: Userlane
Rating: 4.911111111111111 (45 reviews)
Author: http://userlane.com/

The Navigation System for software that allows anybody to use any application instantly

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Userlane is an innovative digital adoption platform designed to provide instant, contextual guidance for any software application. By overlaying interactive navigation on top of existing applications, Userlane helps users understand and use any software instantly without extensive training or support.

With Userlane, organizations can accelerate user onboarding, reduce help desk queries, and improve software adoption rates. Its real-time, relevant assistance ensures users receive the right help exactly when they need it, making complex applications more approachable and enhancing productivity across teams.

Extension Productivity Education SaaS

By:

Users:

Rating:

Version:

30.46.8 Last updated: 2025-07-10

Creation date:

2020-03-31

Risk:

Permissions:

storage
tabs
scripting
offscreen
alarms
webNavigation

Host permissions:

https://*/*
http://*/*

Size:

2.49MB

Email:

su*****@userlane.com

URLs:

Website ,Privacy policy

Full description:

Source:

Chrome Web Store

Data ingested on:

2025-07-11

Ranking

# 1,954 ▼ 731

Other rankings

#22432 in Workflow & Planning ▼ 30

Other platforms

Userlane (v30.46.8)

263,642 3.20

(6)

User reviews

Most users praise Userlane for its ease of use, simplifying onboarding and training by enabling quick guide creation and effective user engagement. It also helps keep training content current and provides useful analytics that enhance software adoption. However, multiple users report frequent disruptive pop-ups, forced page reloads leading to data loss, and concerns about privacy, labeling it spyware-like. Additionally, enforced installation by administrators can lead to negative perceptions despite its functional benefits.

Pros

Userlane is very easy to use, simple, and intuitive, allowing quick guide creation and onboarding without prior knowledge.
It significantly improves onboarding experiences, reducing training time and making learning software more relaxed and effective.
The platform provides efficient management and quick updates of training content, avoiding outdated materials and reducing update efforts.
Userlane offers valuable analytics and usage insights, aiding decision-making and improving software adoption.
It supports in-app guidance and targeted communication, enhancing user engagement and productivity.

Cons

The extension can cause disruptive popup windows multiple times a day, which users find annoying and intrusive.
Sometimes it forcibly reloads pages, causing loss of entered text and frustrating users.
Some users perceive the extension as resembling spyware, raising privacy concerns.
Installation is occasionally enforced by administrators, which may cause dissatisfaction among users.

Recent reviews

Diese Erweiterung erzeugt mehrmals täglich Popup-Fenster und wird von mir und vielen weiteren Kolleginnen und Kollegen als störend und Spyware empfunden. Teilweise erzwingt die Erweiterung das Neuladen von Seiten und damit verschwindet Text, der vorher eingegeben wurden. Es ist sehr frustrierend und mir bringt diese Erweiterung überhaupt keinen Nutzen. Leider wird die Installation der Erweiterung vom Administrator in meinem Unternehmen erzwungen. Ich kann die positiven Rezensionen hier nicht nachvollziehen. Manche der Rezensionen wurden übrigens von Mitarbeitern des Unternehmens selbst geschrieben. Das halte ich für unseriös.

Ma*****, 2025-05-27

The Userlane extension is simple to use. Especially, the creation of guides works within a few clicks.

Ra*****, 2022-09-18

Amazing tool and great extension!

Th*****, 2022-09-15

View all user reviews ›

Extension safety

Risk impact

Risk impact measures the level of extra permissions an extension has access to. A low risk impact extension cannot do much harms, whereas a high risk impact extension can do a lot of damage like stealing your password, bypassing your security settings, and accessing your personal data. High risk impact extensions are not necessarily malicious. However, if they do turn malicious, they can be very harmful.

Userlane requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.

Risk impact analysis details

Critical Grants access to browser tabs, which can be used to track user browsing habits and history, presenting a privacy concern.
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Risk likelihood

Risk likelihood measures the probability that a Chrome extension may turn malicious. This is determined by the publisher and the Chrome extension reputation on Chrome Web Store, the amount of time the Chrome extension has been around, and other signals about the Chrome extension. Our algorithms are not perfect, and are subject to change as we discover new ways to detect malicious extensions. We recommend that you always exercise caution when installing a Chrome extension.

Userlane is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.

Risk likelihood analysis details

High This extension was recently updated in the past month. New updates may not be stable or safe.
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Low **** ********* *** ***** **** **** * ****** **** ***** ********** *** **** ****** ** ** ****** *** *****
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