Reviews of NS

By: Nederlandse Spoorwegen

List of user reviews and ratings for NS

Total ratings

3.80 (Rating count: 34,428)

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Review summary

NS is useful for trains and OV bikes with solid travel planning, and regarded as generally good. However, reliability issues (crashes, logouts), incorrect or lingering rental notifications, and trouble accessing receipts/history are repeatedly mentioned. Customer support is criticized, and some updates introduce confusing changes. Overall, the app offers real value but its persistence of data and reliability problems limit its usefulness.

Pros

Useful app for trains and OV bikes.
Comprehensive, up-to-date, and easy to use.
Travel planner features work well.
Described by users as an interesting and generally good app.

Cons

Frequent crashes and general unreliability, making the app unusable for some users.
Persistent rental status/notification issues (showing an ongoing rental or reminding after completion).
Poor customer support reported by multiple users.
Difficulty accessing receipts and travel history; data not up to date.
Updates that remove features or reset settings, causing confusion.

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User Reviews

Recent rating average: 2.40

All time rating average: 3.80

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56% (123)

Date	Author	Comment
2026-07-07	Er*****	horrible monopoly style company, forces the use of their app through obscurity and inconvenience if you don't. having to physically print train tickets while it's just an QR Code if you don't have the app. even tho you get an email with that qr code you still have to either print it put or use their app. its cheaper to go to Berlin or Paris then it is to go to my grandparents in the same country...and they dare call it public transport.
horrible monopoly style company, forces the use of their app through obscurity and inconvenience if you don't. having to physically print train tickets while it's just an QR Code if you don't have the app. even tho you get an email with that qr code you still have to either print it put or use their app. its cheaper to go to Berlin or Paris then it is to go to my grandparents in the same country...and they dare call it public transport.
2026-07-04	Po*****	fixed everything thatvwas wrobg with it used to ve terrivle now spot on every time.
fixed everything thatvwas wrobg with it used to ve terrivle now spot on every time.