XAD Client Addon for CRM
What is XAD Client for CRM v2.1.1007?
XAD Client for CRM v2.1.1007 is a Computer Telephony Integrations (CTI) agent desktop application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk), specially designed for Call Center Agents. It allows agents to receive incoming calls with caller identification, make outgoing calls, log and record all calls automatically, and provides additional features like Agent Information, Pause/Unpause, Call Waiting, and Logout.
Extension stats
Creation date: 2021-04-29
Risk impact: High risk impact
Risk likelihood: Moderate risk likelihood
Manifest version: 2
Permissions:
Size: 193.54K
Email: su*****@cloudpbx.vn
URLs: Website ,Privacy policy
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Extension summary
XAD (client-site addon) Chrome Extension is Computer Telephony Integrations (CTI) Agent Desktop Application for CRM(s) integration (Freshdesk, Freshsales, Salesforce, Zendesk), special designed for Call Center Agent / Contact Center Agent. Using for Linux and Windows. How it works?
- Go to the Chrome web store, search the XAD key word then Add to your chrome
- Login into XAD Extension with your individual call center account
- Receive incoming calls and provides caller identification feature (screen pop-up) via your CRM application.
- Click on a phone number and make a call
- Make outgoing calls via call bar
- All your calls will automatically get logged and recorded in your XAD account
- More features: Agent Information, Pause (with reasons list), Unpause, Show Call Waiting (CW), Logout
Extension safety
Risk impact
XAD Client for CRM v2.1.1007 requires some sensitive permissions that could impact your browser and data security. Exercise caution before installing.
Risk likelihood
XAD Client for CRM v2.1.1007 is probably trust-worthy. Prefer other publishers if available. Exercise caution when installing this extension.
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