Ytel Click2Call
Ytel Click2Call - Chrome Extension for Contact Center Agents
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Extension summary
This is a click to call extension for Ytel’s Contact Center agents. This extension will allow agents to click on any phone number displayed as text in the browser, and will launch a call to that number in Contact Center. Upon clicking the number, the Contact Center Agent interface tab will be moved to the forefront and the call automatically initiated.
Once the plugin is installed, the Settings page will open and the customer will be prompted for their Contact Center credentials.
The extension puts a button on the browser toolbar for quick configuration, when clicked it opens the Settings page.
When the extension is active and live, the icon will be blue. When inactive the icon will appear grey.
Extension safety
Risk impact
Ytel Click2Call requires a few sensitive permissions. Exercise caution before installing.
Risk likelihood
Ytel Click2Call has earned a fairly good reputation and likely can be trusted.
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