Ytel Click2Call

Ytel Cloud Contact Center - Click2Call extension for Chrome.
What is Ytel Click2Call?
Ytel Click2Call is a click to call extension for Ytel’s Contact Center agents. It allows agents to click on phone numbers in the browser to launch a call in Contact Center. The extension is easy to install and configure, and provides a convenient button on the browser toolbar.

Extension stats

Users: 286 ▲ 2
Rating: 5.00 (1)
Version: 2.0.2 (Last updated: 2023-07-24)
Creation date: 2019-03-01
Risk impact: Moderate risk impact
Risk likelihood: Low risk likelihood
Manifest version: 3
Permissions:
  • storage
  • tabs
Size: 795.65K

Other platforms

Not available on Firefox
Not available on Edge
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Extension summary

This is a click to call extension for Ytel’s Contact Center agents. This extension will allow agents to click on any phone number displayed as text in the browser, and will launch a call to that number in Contact Center. Upon clicking the number, the Contact Center Agent interface tab will be moved to the forefront and the call automatically initiated.

  • Once the plugin is installed, the Settings page will open and the customer will be prompted for their Contact Center credentials.

  • The extension puts a button on the browser toolbar for quick configuration, when clicked it opens the Settings page.

  • When the extension is active and live, the icon will be blue. When inactive the icon will appear grey.

Extension safety

Risk impact

Ytel Click2Call requires a few sensitive permissions. Exercise caution before installing.

Risk likelihood

Ytel Click2Call has earned a fairly good reputation and likely can be trusted.

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Promo images

Ytel Click2Call small promo image
Small promo image

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