NorthStar Connect

Name: NorthStar Connect
Rating: 4.3 (10190 reviews)
Author: Northstar Alarm Services, LLC

By: Northstar Alarm Services, LLC

Lifestyle

Features & Capabilities

NorthStar Connect Remote Services gives you complete control of your Honeywell security system and connected devices—from anywhere 24/7. Arm or disarm your system, manage lights and thermostats, unlock doors, and even operate an August Smart Lock, all through a single Chrome extension. Create Smart Scenes with a Wizard guide for convenience, and view live video and SkyBell video doorbell events in real time.

Stay informed with email and text alerts for alarms, motion, temperature changes, and other events at your home or business. The app supports multiple languages (English, Latin American Spanish, French Canadian, Brazilian Portuguese), offers fingerprint login, allows you to create users and manage security codes, and even locate vehicles or assets. Requires a compatible Honeywell system with a NorthStar Connect Remote Services subscription; a Test Drive Demo is available.

User Growth & Download Statistics

App Home Automation Privacy & Security

By:

Northstar Alarm Services, LLC

Rating:

4.30

(10,190)

Version:

6.64.2 Last updated: 2026-05-25

Version code:

885973942

Creation date:

2015-04-08

Compatible devices:

Size:

223.75MB

URLs:

Full description:

Source:

Apple Apps Store

Data ingested on:

2026-06-04

Compare stats and ranking:

Ranking

# 18,476 ▲ 37

Other rankings

#32 in connect keyword 29 ▲ 3

Other platforms

NorthStar Connect (v6.64.3.721.pr.)

59,593 2.10

(508)

For Developers

Monetize with App Pass Boost with Extension Booster

Contact the developer

Chrome-Stats does not own this Apple app. Please use these information below to contact the Apple app developer.

Developed by:

Northstar Alarm Services, LLC

Apple Apps Store

https://apps.apple.com/us/app/northstar-connect/id978891993

User Reviews

User reviews of NorthStar Connect on Apple show frustration centered on the mobile app and service. The most common complaints are an unstable, slow iOS app with freezes and difficulty arming/disarming. Many users report cameras and sensors dropping offline and unreliable motion detection, plus frequent equipment issues requiring costly service calls. A pervasive problem is the contract structure: long multi-year commitments, auto-renewals, and hard-to-navigate cancellations, often with forced upgrades after buyouts (notably ADT). Customer service is frequently unresponsive. Isolated positives mention the alarm service functioning and the app being usable despite flaws.

Pros

Isolated positives: some users report the alarm service itself works well.
The app is usable, though not optimal, with some users able to operate basic functions.

Cons

App stability and responsiveness: freezing, crashing, and slow performance, making arming/disarming difficult.
Contract length and renewal: multi-year commitments with auto-renewals and difficult cancellation processes.
Equipment reliability and compatibility: cameras/sensors frequently drop offline, motion detection issues, and reliance on potentially outdated hardware.
Poor customer service: long wait times, unreturned calls, and unhelpful support.
Post-acquisition upgrade pressure: buyouts (e.g., by ADT) leading to forced upgrades and compatibility issues.

Recent reviews

I can’t enable or disable my alarm with my phone which defeats the purpose of having the app

by sr*****, 2025-12-16

Your app freezes and fails every time. When I drop this service it will be because of your poor quality app. It freezes every time I try to edit a scene, very frustrating!

by po*****, 2025-11-21

This company will sell you a service and equipment that they will then sell off to someone else like ADT, or Brinks. The worst part is the new company will tell you their with time that the Northstar equipment and system is no longer compatible and you will need to repurchase new equipment to stay with them. So you get stuck with old equipment that you can’t use with anyone, or having to buy everything all over again just to have service.